Yesennia Cabrera Martinez
Williams
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at Pine Country Restaurant by mastering both guest service and cash handling. I learned the ability to work with money while maintaining a conversation with customers and counting back correct change. Also my ability to manage high-pressure situations and foster warm relationships highlights my strong multitasking and interpersonal skills, contributing significantly to team success and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
Pine Country Restaurant
04.2021 - Current
- Cultivate warm relationships with regular customers.
- Maintain a clean and welcoming dining environment for guest comfort and enjoyment.
- Contribute to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Prepare drinks and desserts and deliver to customers.
Restaurant Hostess
Pine Country Restaurant
04.2021 - Current
- Demonstrate strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handle high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answer customer questions about hours, seating, and menu information.
- Maintain an organized waitlist for busy times, ensuring efficient seating of guests.
- Provide exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Take customer’s payments and ask how their experience was dining with us.
- Ring up and charge for items from our gift shop.
Education
Williams High School
Williams, AZ05.2023
Skills
- Customer service
- Customer satisfaction
- Order taking
- Organization
- Cleanliness
- Cash handling
- Payment processing
- Guest relations management
Languages
English and Spanish
Native or Bilingual
Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
Timeline
Restaurant Server
Pine Country Restaurant
04.2021 - Current
Restaurant Hostess
Pine Country Restaurant
04.2021 - Current
Williams High School
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