Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joe Brown

Mesa

Summary

Experienced Community Manager with a strong background in HOA management, customer service, and team leadership. Skilled in building vendor and board relationships, conducting inspections, managing community documents, and overseeing day-to-day operations. Proficient in Excel and resolving issues with homeowners, boards, and vendors. Currently serving as Vice President of my Homeowners Association.

Overview

8
8
years of professional experience

Work History

Community Manager

RCP Community Management
11.2023 - Current
  • Oversee day-to-day operations of multiple communities, ensuring homeowner satisfaction and efficient functioning.
  • Build and maintain relationships with vendors and board members, fostering effective communication and cooperation.
  • Curate and approve yearly community budgets, ensuring adherence to the reserve study for long-term financial stability.

Assistant Community Manager

RCP Community Management
07.2023 - 11.2023
  • Assisted with the management of 20 communities, handling administrative tasks and supporting day-to-day operations.
  • Processed appeals and architectural requests, ensuring timely responses and compliance with community guidelines.
  • Took minutes at board meetings and communicated key decisions to homeowners and management.

Resales & Disclosures

RCP Community Management
03.2023 - 07.2023
  • Managed title processing and prepared welcome packets for new homeowners.
  • Maintained up-to-date community documents for title companies, ensuring accuracy and compliance.
  • Handled homeowner data, ensuring proper documentation when adding and removing homeowners from the system.

Social Media Manager

Browne Law Group
04.2021 - 02.2023
  • Increased social media platform engagement by over 900% in under a year.
  • Built relationships with employees to create engaging content, boosting brand visibility.
  • Developed and implemented strategies that resulted in increased online inquiries and business growth.

Assistant Manager

Browne Community Management
12.2020 - 04.2021
  • Assisted with daily operations at Lyons Gate, a 2,000-home community, handling emails, architectural requests, and violation tours.
  • Addressed homeowner inquiries and ensured adherence to community policies.
  • Supported the manager in managing community issues and maintaining operational efficiency.

Receptionist

Browne Community Management
05.2017 - 12.2020
  • Greeted homeowners and visitors, providing a friendly and professional first impression.
  • Managed phone calls, directed inquiries, and ensured smooth office operations.
  • Sorted and distributed incoming mail, ensuring timely communication.

Crew Leader

AMC Theaters
11.2018 - 11.2020
  • Led a team of crew members, delegating tasks and ensuring smooth operations in the theater.
  • Managed cash reconciliation at the end of shifts, ensuring accuracy in financial records.
  • Addressed and resolved customer concerns, maintaining a positive guest experience.

Crew Member

AMC Theaters
11.2017 - 11.2018
  • Provided excellent customer service in both the concessions and box office areas.
  • Assisted patrons with ticketing and food orders, ensuring prompt and accurate service.
  • Maintained a clean and organized work area, ensuring a safe and enjoyable environment for guests.

Education

High School -

Highland High School
Gilbert, AZ
05.2019

Skills

  • Strong Communication Skills
  • Conflict Resolution and Customer Service
  • Contract and Document Management
  • Vendor and Board Relationship Management
  • Excel Proficiency
  • Proficient in HOA Management Software

Accomplishments

  • Awarded 40 5-Star Google Reviews in 2024 for outstanding service.
  • Founded and served as President of the Fun Committee at RCP, organizing employee events such as potlucks, birthdays, and achievement celebrations.
  • Currently serving as Vice President of my Homeowners Association, contributing to strategic decisions and community engagement.

Timeline

Community Manager

RCP Community Management
11.2023 - Current

Assistant Community Manager

RCP Community Management
07.2023 - 11.2023

Resales & Disclosures

RCP Community Management
03.2023 - 07.2023

Social Media Manager

Browne Law Group
04.2021 - 02.2023

Assistant Manager

Browne Community Management
12.2020 - 04.2021

Crew Leader

AMC Theaters
11.2018 - 11.2020

Crew Member

AMC Theaters
11.2017 - 11.2018

Receptionist

Browne Community Management
05.2017 - 12.2020

High School -

Highland High School

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Joe Brown