Nargiz Aliyeva
Baku
Summary
Over 10 years of experience in the banking sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Kapital Bank OJSC/ IT Business Analyst in Ecosystem Loyalty Tribe
Bakı
05.2022 - Current
- Model analysis for each bank product;
- Analysis of the necessary data for creating, transmitting, and working with data;
- Analysis of the structure of sent and received data.
- Testing the work process of services created on the basis of models;
- Building a lead transfer structure from the vendor side; Their display in the bank's systems.
- Writing technical requirements;
Acting Product Owner
Kapital Bank OJSC
Baku
01.2022 - 04.2022
- Company Overview: Bank Sector
- Develop scope and define backlog items (epics/features/user stories) that guide the Agile software development team;
- Solving product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments;
- Represents team in front of stakeholders, clients or users;
- Owns the product roadmap;
- Researching and analyzing market, the users, and the roadmap for the product;
- Working closely with product management and senior management in order to create a product that fits the company portfolio
- Bank Sector
Lean Expert
Kapital Bank OJSC
Baku
09.2021 - 01.2022
- Company Overview: Bank Sector
- Helping managers understand lean principles and how to apply them in their departments;
- Creating doc flows, documents for developers, explaining work and processes to team members;
- Performing audits to identify waste in processes or procedures and recommending changes to improve performance;
- Identifying opportunities for improvements in efficiency through the use of technology or other means;
- Creating visual displays of data to help others understand complicated concepts more easily;
- Developing, maintaining, and updating standard operating procedures (SOPs) for production lines or other areas of a company's operations;
- Working with other members of management to identify problems that could impact company performance and developing solutions
- Bank Sector
Business Development Expert
Kapital Bank OJSC
Baki
09.2020 - 09.2021
- Company Overview: Bank Sector
- Developing and executing a strategy for discovering and securing new business opportunities either locally, regionally, or nationally;
- Developing negotiation strategies by evaluating risks and potentials;
- Assessing potential third part clients in terms of income potential and mission fit;
- Evaluating, determining, and realizing quarterly business growth goals;
- Creates a business development database in order to evaluate performance and organize client and prospective client information;
- Fostering beneficial relationships with business partners, potential clients, and business contacts in order to attract new business and enhancing organization reputation
- Bank Sector
SMM Specialist
Kapital Bank OJSC
Baku
07.2018 - 09.2020
- Company Overview: Bank Sector
- Developing social media content plans that are consistent with the company's brand identity;
- Managing a high volume of daily social media posts;
- Staying up to date on best practices and emerging trends in social media;
- Suggesting recommendations to adjust the social media marketing strategy for optimal results;
- Accepting requests and reporting requests' answers to customers;
- Using Facebook, İnstagram, Google, Brandembassy and any other social media platforms for answering to customers
- Bank Sector
Development and Support Specialist
Kapital Bank OJSC
Baku
07.2017 - 07.2018
- Company Overview: Bank Sector
- Replying to representative's questions, guiding them through difficult calls or issues;
- Listening for calls and fixing operators;
- Leading team meetings, asking questions to better understand the calls of clients;
- Receiving, educating and coach workers regarding processes and practices, and explain bank expectations to employees;
- Taking on other tasks or projects to support employees, other managers, and call center operations
- Bank Sector
Call Center Operator
Kapital Bank OJSC
Baku
09.2014 - 07.2017
- Company Overview: Bank Sector
- Encouraging customers to buy services and products by using a prepared script by phone;
- Advertising bank credit productions;
- Entering and updating customer information in the database;
- Obtaining client information by answering telephone calls;
- Checking information about users;
- Giving information to users about cards, deposits, credits and etc.;
- Accepting requests and reporting requests' answers to customers;
- Accepting and answering feedbacks;
- Selling and advertising bank products by phone
- Bank Sector
Administrative assistant
Seabak
Baku
06.2012 - 10.2012
- Company Overview: IT Company
- Answer phones and greet visitors;
- Schedule and coordinate staff and other meetings;
- Prepare communications, such as memos, emails, invoices, reports and other correspondence;
- Write and edit documents from letters to reports and instructional documents, orders;
- Create and maintain filing systems, both electronic and physical;
- Managing accounts and perform bookkeeping
- IT Company
Receptionist
Crescent Beach Hotel and Leisure Resort
Baku
06.2011 - 12.2011
- Company Overview: Hotel and Leisure Resort
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance;
- Confirming appointments, communicated with clients and updated client records;
- Answering central telephone system and directed calls accordingly;
- Dealing with bookings by phone, e-mail, letter, fax or face-to-face;
- Preparing necessary documents
- Hotel and Leisure Resort
Advertising Sales agent
Caspident LTD
Baku
10.2010 - 05.2011
- Company Overview: Dental Trade Company
- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls;
- Meeting planned sales goals;
- Setting individual sales targets with the sales team;
- Tracking sales goals and reporting results as necessary;
- Overseeing the activities and performance of the sales team;
- Developing sales team through motivation, counseling and product knowledge education;
- Promoting the organization and products
- Dental Trade Company
Education
Bachelor's degree - Regulation of Economy
Azerbaijan State University of Economics
Baku06.2012
Skills
- MS Office
- SQL
- JIRA
- ELMA
- CMS (ITC)
- TranzWare FIMI Management System
- Postman
- Swagger
Certification
- SQL, 11/2020 - 12/2020, Human Capital Academy
- Customer service over phone, 09/2016 - 10/2016, Azercell LTD
- 1C Accounting, 08/2013 - 12/2013, BMG International
Custom
- Reading
- Handicrafting
Custom
- English, Professional Working Proficiency
- Russian, Native or Bilingual Proficiency
- Azerbaijan, Native or Bilingual Proficiency
- Turkish, Professional Working Proficiency
Timeline
IT Business Analyst
Kapital Bank OJSC/ IT Business Analyst in Ecosystem Loyalty Tribe
05.2022 - Current
Acting Product Owner
Kapital Bank OJSC
01.2022 - 04.2022
Lean Expert
Kapital Bank OJSC
09.2021 - 01.2022
Business Development Expert
Kapital Bank OJSC
09.2020 - 09.2021
SMM Specialist
Kapital Bank OJSC
07.2018 - 09.2020
Development and Support Specialist
Kapital Bank OJSC
07.2017 - 07.2018
Call Center Operator
Kapital Bank OJSC
09.2014 - 07.2017
Administrative assistant
Seabak
06.2012 - 10.2012
Receptionist
Crescent Beach Hotel and Leisure Resort
06.2011 - 12.2011
Advertising Sales agent
Caspident LTD
10.2010 - 05.2011
Bachelor's degree - Regulation of Economy
Azerbaijan State University of Economics