Claudia Alvarez
Tucson
Summary
Exceptional interpersonal, Customer-oriented Store Manager offering over 8 years of experience in retail operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Sales Associate
AT&T
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Store Manager
Metro By T-mobile
09.2018 - 05.2023
- Accomplished Quota and projects on-time
- Resolved all issues professionally and in a timely manner
- Worked collaboratively in team environment
- Utilized strong interpersonal and communications skills to serve customers
- Assisted all that applied with management scheduling,inventory,reports
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Certified Pharmacy Technician
Convergys
03.2017 - 10.2018
- Az
- Generated a prescriptions over the phone
- Accomplished 80% of the projects on-time
- Worked collaboratively in team environment
- Utilized strong interpersonal and communications skills to serve customers
- Resolved all issues professionally and in a timely manner
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Compiled customer demographic, allergy and medical history background.
- Merchandised related products to drive pharmacy department sales.
Pharmacy Technician
Tucson College
03.2008 - 05.2009
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared and processed medical insurance claim forms and records.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
High School Diploma -
Toltecalli Academy
06.2007
Skills
- Languages English & Spanish
- Customer service
- Communication
- Leadership
- Problem solving
- Time management
- Customer Service
- Cash Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Recruiting and Hiring
- Inventory Management
- Verbal and Written Communication
- Multitasking and Organization
- Shift Scheduling
- Goal Setting
- Decision Making
- Team Leadership
- Hiring and Onboarding
- Sales Tracking
- Business Leadership
- Sales Promotion
- Staff Scheduling
- Employee Motivation
- Recruitment and Hiring
- Focus and Follow-Through
Timeline
Sales Associate
AT&T
10.2023 - Current
Store Manager
Metro By T-mobile
09.2018 - 05.2023
Certified Pharmacy Technician
Convergys
03.2017 - 10.2018
Pharmacy Technician
Tucson College
03.2008 - 05.2009
High School Diploma -
Toltecalli Academy
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