Yeforzon Onoa
Phoenix
Summary
Well-qualified candidate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
14
14
years of professional experience
Work History
Fuel Hauler
Pilot Flying J Travel Center
07.2024 - Current
- Maximized driver productivity by coordinating schedules, managing time-off requests, and ensuring adequate coverage during peak periods or staff shortages.
- Mitigated potential risks by conducting thorough pre-trip inspections of vehicles and equipment, addressing any issues before departure.
- Maintained strict compliance to safety regulations and guidelines, reducing the risk of accidents or spills during transportation.
- Developed strong relationships with clients through consistent professionalism, clear communication, and reliable service in delivering their fuel needs.
- Ensured secure loading/unloading procedures for hazardous materials to prevent spills or leaks that could cause environmental damage or safety hazards.
- Drove tanker to do fuel deliveries such as gasoline, diesel,ethanol and biodiesel.
Delivery Driver
Pepsico
10.2020 - 07.2024
- Checkers work in the warehouse and verify both inbound and outbound inventory matches.
- Ensure load accuracy at check in and check out by physical counting
- Customer service - assisting/handling internaland external drivers, as needed.
- Visually inspect all incoming and outgoingvehicles (including climbing onto truck and manually opening bay doors).
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Complied with DOT regulations as well as company policies and procedures regarding safe vehicle operations.
Warehouse Lead
Express Employment Professionals
06.2019 - 07.2020
- Led team of up to 20 employees in Picking, Packing, Shipping (Domestic & International), Tracked individual and team performance on a daily basis.
- Reviewed workload for the day and delegated tasks to the team, followed up to make sure they were meeting daily goals and helping where needed.
- Electronically scanned products to provide accurate tracking using NetSuite warehouse management system
- Operated and trained on forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards
Quality Assurance Supervisor
Local Roots
03.2018 - 08.2018
- Evaluated components and final products against quality standards and manufacturing specifications
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Coached new employees on administrative procedures, company policies and performance standards
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Retail Supervisor
CVS/Pharmacy
08.2011 - 12.2016
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Key holder managing closing and opening procedures
Education
High School Diploma - undefined
New Mark High School
Los Angeles, CA2011
Skills
- Retail store support
- Quick learner
- Customer service
- Quality assurance
- Leadership skills
- Vendor relationship management
- Shipping and receiving
- Familiar with RF systems
- Fragile item handling
- Administrative Management
- Payment Collection
- Equipment Operation
- Vehicle Maintenance
- Commercial driving
- DOT Compliance
- Current CDL license( Class A )
- Endorsements
- (X-combined Tank/HAZ-MAT, T-Doubles/Triples)
- Strong communication skills
- Hazardous materials handling
Timeline
Fuel Hauler
Pilot Flying J Travel Center
07.2024 - Current
Delivery Driver
Pepsico
10.2020 - 07.2024
Warehouse Lead
Express Employment Professionals
06.2019 - 07.2020
Quality Assurance Supervisor
Local Roots
03.2018 - 08.2018
Retail Supervisor
CVS/Pharmacy
08.2011 - 12.2016
High School Diploma - undefined
New Mark High School
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