Michelle Malone
Kingman,AZ
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Kaiser Permanente, enhancing customer loyalty through empathetic resolution of complaints. My proficiency in data entry and active listening facilitated efficient problem-solving, significantly contributing to customer satisfaction and repeat business. Skilled in both critical thinking and customer service, I consistently achieved satisfactory outcomes for all parties involved.
Overview
49
49
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
05.2005 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Associate
Pacific Connections
03.1999 - 09.2004
- Assisted the Controller in managing chargeback processes and billing inquiries for major clients such as Sears, Kmart, Target, and Walmart
- Coordinated with clients to resolve billing discrepancies, ensuring timely and accurate adjustments to accounts
- Analyzed chargeback data and provided detailed reports to support financial decisions making and maintain strong client relationships
Associate
Artco Printing & Lithography
10.2002 - 10.2004
- Managed the full accounts payable cycle, including invoice verification, processing payments, and maintaining accurate records
- Reconciled vendor statements, resolved discrepancies, and ensured timely payments to optimize cash flow and vendor relationships
- Assisted in month-end closing and maintained compliance with financial policies, contributing to accurate financial reporting
Office Personnel
Ivams
12.2003 - 12.2004
- Managed scheduling and coordination of arbitration appointments and court matters, ensuring timely and accurate execution of all court related activities
- Prepared and typed legal documents for judges, including orders, rulings, and other court related correspondence, ensuring precision and adherence to legal standards
Personnel Specialist
Bechtal Power Corporation
03.1972 - 11.1979
Food Service Worker
Disneyland Resort
06.1971 - 09.1973
Skills
Customer service
- Communication
- Training
- Adaptability
Timeline
Customer Service Representative
Kaiser Permanente
05.2005 - 06.2020
Office Personnel
Ivams
12.2003 - 12.2004
Associate
Artco Printing & Lithography
10.2002 - 10.2004
Associate
Pacific Connections
03.1999 - 09.2004
Personnel Specialist
Bechtal Power Corporation
03.1972 - 11.1979
Food Service Worker
Disneyland Resort
06.1971 - 09.1973
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