Daniel Cota
Goodyear
Summary
Highly experienced dispatcher and leader that has spent over 10 years within emergency medicine and successfully managed over 30 dispatch employees while overseeing an operation of over 100 ambulances.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch Associate
American Medical Response
07.2024 - Current
- Determine the appropriate ambulance or emergency response unit to dispatch to the scene based on the assessment and location of the incident. Ensure that the nearest available unit is sent to the scene.
- Coordinate the deployment of ambulances, paramedics, fire engines and other personnel as needed.
- Continuously monitor the status and progress and progress of dispatched units. Maintain communication with responding units to ensure they are taking the most appropriate route.
- Manage available resources efficiently, balancing the needs of multiple incidents and ensuring the posting plan is in compliance.
- Stay composed and focused during high stress situations and 911 calls.
- Utilize CAD system to input and track incident information and ambulances.
Dispatcher
Falck Mobile Health
10.2023 - 07.2024
- Determine the appropriate ambulance or emergency response unit to dispatch to the scene based on the assessment and location of the incident. Ensure that the nearest available unit is sent to the scene.
- Coordinate the deployment of ambulances, paramedics, and other emergency personnel as needed.
- Continuously monitor the status and progress of dispatched units. Maintain communication with responding units to ensure they are taking the most appropriate route.
- Manage available resources efficiently, balancing the needs of multiple incidents and ensuring posting plan is in compliance.
- Stay composed and focused during high stress situations.
- Utilize CAD system to input and track incident information and ambulances .
Communications Manager
LifeLine Ambulance
07.2020 - 10.2023
- Oversee the dispatch center's operations, including call taking and dispatching of ambulances.
- Ensure adherence to established dispatch protocols and procedures.
- Manage a team of dispatchers and communications personnel.
- Provide training and guidance to staff, including ongoing professional development.
- Create shift schedules and ensure adequate staffing levels.
- Monitor the progress of ambulance responses and provide support when needed.
- Develop and implement quality assurance protocols for call taking and dispatching processes.
- Conduct regular reviews and audits to ensure compliance with established standards.
- Address any issues or discrepancies with corrective action.
- Prepare reports and statistics on dispatch performance and trends.
- Ensure compliance with legal and regulatory documentation requirements.
- Handle escalated customer complaints and inquiries related to dispatch and communications.
- Develop and maintain contingency plans for communication system in case of emergencies or technical failures.
Dispatcher/ Communications Training Officer
American Medical Response
06.2017 - 07.2020
- Determine the appropriate ambulance or emergency response unit to dispatch to the scene based on the assessment and location of the incident. Ensure that the nearest available unit is sent to the scene.
- Coordinate the deployment of ambulances, paramedics, and other emergency personnel as needed.
- Continuously monitor the status and progress of dispatched units. Maintain communication with responding units to ensure they are taking the most appropriate route.
- Manage available resources efficiently, balancing the needs of multiple incidents and ensuring posting plan is in compliance.
- Stay composed and focused during high stress situations.
- Utilize CAD system to input and track incident information and ambulances .
- Assist in the training process of new hire dispatchers including creating and implementing new training material.
Lead Dispatcher/Dispatch Supervisor
LifeLine Ambulance
02.2014 - 06.2017
- Coordinate and facilitate communication among ambulance crews, dispatchers, and other staff members to ensure smooth operations.
- Keep employees informed about changes in company policies, procedures and protocols.
- Organize training sessions to enhance the communication skills of employees.
- Ensure efficient communications during emergency situations and assist in managing critical incidents.
- Oversee the dispatching of ambulances, ensuring timely and efficient responses to calls.
- Monitor communication quality, response times, and adhere to protocols.
- Supervise and lead communications staff, provide guidance, training and performance evaluations.
- Identify opportunities for process improvement and implement changes as necessary.
Emergency Medical Technician/ Dispatcher
Mercy Ambulance
12.2012 - 02.2014
- Determine the approrpriate ambulance or emergency response unit to dispatch to the scene based on the assessmenrt and location of the incident. Ensure that the nearest available unit is sent to the scene.
- Coordinate the deployment of ambulances, paramedics, and other emergency personnel as needed.
- Continously monitor the status and progress of dispatched units. Maintain communication with responding units to ensure they are taking the most appropriate route.
- Manage avaialble resources efficiently, balancing the needs of multiple incidents and ensuring posting plan is in compliance.
- Stay composed and focused during high stress situations.
- Utilize CAD system to input and track incident information and ambulances .
- Provided basic first aid to patients facing life-threatening emergencies.
- Leveraged hands-on experience to drive an ambulance under any situation, including emergencies, and adhere to traffic rules and regulations.
- Aligned with all applicable medical practices to ensure readiness for a higher level of care.
- Collaborated with other medical personnel to ensure effective patient care.
Education
Emergency Medical Technician Certification -
Moreno Valley College
Moreno Valley, CA12-2012
Skills
- Effective Communication
- Multi-Tasking
- Teamwork
- Quick Thinking
- Decision Making
Certification
- Emergency Medical Dispatcher International Academies Of Emergency Dispatch July 2026
- BLS Provider CPR American Heart Association October 2026
Timeline
Dispatch Associate
American Medical Response
07.2024 - Current
Dispatcher
Falck Mobile Health
10.2023 - 07.2024
Communications Manager
LifeLine Ambulance
07.2020 - 10.2023
Dispatcher/ Communications Training Officer
American Medical Response
06.2017 - 07.2020
Lead Dispatcher/Dispatch Supervisor
LifeLine Ambulance
02.2014 - 06.2017
Emergency Medical Technician/ Dispatcher
Mercy Ambulance
12.2012 - 02.2014
Emergency Medical Technician Certification -
Moreno Valley College
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