Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diane Grant

Chandler

Summary

Experienced insurance verification specialist with 17 years of expertise in the banking industry. Skilled in benefits explanation and coverage tracking, this professional is a team player who excels at effectively communicating with individuals of all personalities. With a vast knowledge of medical terms, they offer dynamic organizational skills and meticulous attention to detail that ensures accuracy in every task.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Auto Claims Associate

State Farm
10.2023 - Current
  • Acquired critical data for initial claims processing.
  • Apply understanding of legal requirements to oversee procedures.
  • Ensured comprehensive understanding of policy terms and procedures.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Medical Services Coordinator Specialist

Excellus Blue Cross Blue Shield
08.2021 - 09.2023
  • Executed assessments for eligibility in Foodlink and Mom's Meals initiatives.
  • Facilitated the submission of referrals for case management.
  • Handled a hybrid call platform assisting members with health objectives.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Quality Control Specialist

Closing USA LLC
06.2017 - 08.2021
  • Handled collateral packages for mortgage refinance clients.
  • Streamlined inventory management by handling logistic processes for marketing assets.
  • Oversaw processing of receiving, recording, and shipping reports.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.

Mortgage Loan Processor

Sutherland Global Services
04.2016 - 01.2017
  • Acted as primary contact for customers in loan applications.
  • Assessed accuracy of residential loan application documentation.
  • Delivered timely updates to customers regarding their loan applications.
  • Streamlined the acquisition of employment verifications and payoff documentation.

Customer Service Representative

Staples
10.2015 - 04.2016
  • Managed customer inquiries through inbound calls along with processing and resolving orders.
  • Updated customers on package status, costs, and product details.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Relationship Manager/Processor

JP Morgan Chase Bank
07.2009 - 06.2015
  • Managed and processed mortgage loan servicing requests, ensuring customers understood their options for avoiding foreclosure.
  • Oversaw pipeline progress across multiple stages as primary contact.
  • Analyzed credit reports and employment/mortgage verifications.
  • Facilitated customer transactions for mortgage payments via phone.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.

Education

High School Diploma -

Benjamin Franklin
Rochester, NY

Skills

  • Claims Investigation
  • Policy Interpretation
  • Transactions reconciliation
  • Claims review
  • Effective Communication
  • Payment Processing
  • Customer Service
  • Claims investigation
  • Policy interpretation
  • Medical terminology

Certification

  • Licensed Claims Adjuster Property and Casualty - current

Languages

English

Timeline

Auto Claims Associate

State Farm
10.2023 - Current

Medical Services Coordinator Specialist

Excellus Blue Cross Blue Shield
08.2021 - 09.2023

Quality Control Specialist

Closing USA LLC
06.2017 - 08.2021

Mortgage Loan Processor

Sutherland Global Services
04.2016 - 01.2017

Customer Service Representative

Staples
10.2015 - 04.2016

Relationship Manager/Processor

JP Morgan Chase Bank
07.2009 - 06.2015

High School Diploma -

Benjamin Franklin

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Diane Grant