Your Name
Summary
Network Administrator with 14 years experienced in desktop support and Network configuration.Vast knowledge of Client and Server application, as well as Installation and configuration of desktop and servers.
Based on her professional background, Jessica has potential to work in highly dynamic environment as a team leader/member with excellent communication, interpersonal.
Specialties: TCP/IP, LAN/WAN Technologies, Network Administration, Virtualization, Cisco Switching (CCNA), Budgeting, Client Relations, IT Infrastructure and Design, Microsoft Server, Storage technologies (SAN/NAS), Virtualization Technologies, Office Software and Technologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Network and Computer Systems Administrator
General Dynamics
Lincoln
12.2014 - 10.2016
- Delivered on-site IT and technical support for 1000 staff.
- Set up staff workstations with PCs, Macs, phones and laptops.
- Upgraded and expanded network systems and their components.
- Documented all server and network problems and other unusual events detail.
- Kept up-to-date new developments computer and network vulnerabilities.
- Troubleshot and maintained all networking devices and infrastructure across the enterprise including Switches, Routers and Firewalls.
- Monitored system logs for all company computers to maximize uptime.
- Designed and implemented networks collaboration with project engineers.
- Completed remote repairs involving software solutions and hardware repairs.
- Built server systems and installed into racks.
Technical Support
National Vision
North Charleston
09.2012 - 12.2014
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure Work.
- Provided base level IT support to non-technical personnel within business.
- Installed software, modified and repaired hardware and resolved technical issues.
- Identified and solved technical issues with variety of diagnostic tools.
- Provided on-call support for critical issues.
- 7 years of technical support experience.
- Installation implementation and assembling the PC hardware.
IT Manager
Critical Path Institute (C-Path)
Tucson
12.2009 - 09.2012
IT Supervisor and Network Administrator
National Vision
North Port
01.2008 - 01.2009
Supervised and provided direction for
technical direct reports regarding network activities.
Recommended network security standards to management.
Historical measurements.
Trained junior members of IT team regarding network and troubleshooting of data circuits.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Managed call flow and responded to technical support needs of customers. Identified and solved technical issues with a variety of diagnostic tools.
Technical Support
Iranitok Oil & Gas Company
City
02.2003 - 01.2008
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Defined and documented technical best practices.
Education
Master of Science - Management information technology
Islamic Azad University, Science and Research Branch
Tehran, IranBachelor of Science - Computer Software Engineering
University of Science & Culture
Tehran, IranSkills
- Skilled in Virtualization Technology based on VMware Solutions and Products Application/Software Experience,ESXI60
- Skilled Storage technologies, Concepts and devices, Especially HP San Storage
- Skilled in Configure Windows Server 2008, 2012 for AD,DC, DNS, DHCP Server, GP, Replication, Forest
- Skilled in RAID Server Arrays
- Skilled in Microsoft Exchange Server 2010, 2013
- Backup Software experience ,Especially Veeam Backup, Symantec Backup exec
- Proficient in Norton Antivirus Software
- Skilled in Cisco Switching and Routing
- Skilled in TCP/IP and WAN
- Expert in disaster recovery
- Microsoft Office Specialist (MOS) Expert
Certification
- VMware Certified Professional VCP5.
- Core Solutions of Microsoft Exchange Server 2010.
- CCNA Routing and Switching.
- Installing, Configuring and Administering Windows Server 2008.
- Designing and Implementing Server Infrastructure.
- Microsoft SharePoint Server 2007.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network and Computer Systems Administrator
General Dynamics
12.2014 - 10.2016
Technical Support
National Vision
09.2012 - 12.2014
IT Manager
Critical Path Institute (C-Path)
12.2009 - 09.2012
IT Supervisor and Network Administrator
National Vision
01.2008 - 01.2009
Technical Support
Iranitok Oil & Gas Company
02.2003 - 01.2008
Master of Science - Management information technology
Islamic Azad University, Science and Research Branch
Bachelor of Science - Computer Software Engineering
University of Science & Culture