Rita Hollis

Hired as a temporary employee to take inbound calls from the community.

• Answered calls from the community reporting neglect, abuse and any mistreatment of risk adults.
• Answered questions about adult protective services.
• Input information gathered into data base.
• Assisted with call esculation
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.

Hired as temporary employee to assist with front desk duties

• Greeted visitors
• Assisted visitors and patients that came into hospital for appointments and services.
• Enhanced customer satisfaction by providing efficient and professional front desk services
• Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs
• Completed all tasks in compliance with company policies and procedures

Hired as temporary employee for inbound call initiative

• Duties included: Answered incoming calls from members with questions regarding their benefits
• Assisted with questions from providers and members regarding their claims
• Assisted with call escalations.
• Handled customer inquiries and suggestions courteously and professionally
• Answered constant flow of customer calls with minimal wait times
• Updated account information to maintain customer records
• Responded to customer requests for products, services, and company information
• Clarified customer issues and determined root cause of problems to resolve product or service complaints

Hired as contract employee for outbound

• Duties included: Contacting net-work providers and scheduling doctors’ appointments for veterans
• Locating and contacting non-network community doctors that are willing to provide medical services for veterans
• If needed, began credentialing process for non-network providers
• Educate both veteran and providers about appointment process
• Contacting veteran with appointment information.

Hired as temporary employee for outbound call initiative

• Answered incoming calls from members with questions regarding their benefits
• Assisted with questions from providers and members regarding their claims
• Assisted with call escalations.
• Handled customer inquiries and suggestions courteously and professionally
• Offered advice and assistance to customers, paying attention to special needs or wants