David Trejo
Tucson,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Rail Supervisor
Sunlink Streetcar
05.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Representative
Sears Call Center
07.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled customer inquiries and suggestions courteously and professionally
Education
No Degree - Heavy Equipment Maintenance Technology
Northland Pioneer College
Holbrook, AZ2008
Skills
- Team Leadership
- Job Assignments
- Complex Problem-Solving
- Performance Tracking and Evaluations
- Schedule Preparation
- Managing Operations and Efficiency
- Managing Multiple Tasks
Timeline
Rail Supervisor
Sunlink Streetcar
05.2018 - Current
Customer Service Representative
Sears Call Center
07.2016 - 05.2018
No Degree - Heavy Equipment Maintenance Technology
Northland Pioneer College
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