Melvin Hicks
Casa Grande
Summary
Objectives Seeking a career with an organization that will utilize my management, customer service, and my future degree in criminal justice. Experienced insurance professional with 14 year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
Progressive Insurance
06.2023 - Current
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
Claim Resolution Specialist
Liberty Mutual
07.2022 - 06.2023
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Conducted detailed bill reviews to implement sound litigation management and expense control.
- Discussed current cases and issues in claim committee meetings.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Unrepresented Casualty Adjuster
AllState
10.2018 - 06.2022
- Investigate claims: take recorded statements, obtain photos and/or conduct on scene investigations, review medical reports, document claim files and prepare investigation summaries
- Determine liability, determine damages and negotiate a claim settlement in accordance with business unit best practices
- Participate in depositions, hearings, trial or arbitration
- Deliver compassionate service that is fast, fair and easy
- Research and respond to customer communications.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Claim Specialist Property
State Farm
12.2010 - 08.2018
- Investigates, evaluates, negotiates, and settles auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, email, correspondence
- In-person or other electronic media -Applies knowledge of policies, procedures, laws, statutes and insurance regulations when determining coverage, liability, and property damage - Works with minimal supervision to recognize, investigate and resolve complex coverage, liability and damage issues - Assist in training and/or mentoring less experienced team members
Education
Some College (No Degree) -
University of Phoenix
Normal Community High School
01.2008
Skills
- Effective leadership skills, adaptability and communication skill
- Exceptional interpersonal, time management and multitasking skills
- Dedicated in building successful business practices
- Knowledge in Microsoft word and excel documents
- Motivated self-learner with a strong desire to grow with a company
- Relationship Building
- Claims Evaluation
- Complex Problem Solving
- Critical Thinking
- Liability Determination
Certification
- Property and Casualty License - 2022
Timeline
Auto Damage Adjuster
Progressive Insurance
06.2023 - Current
Claim Resolution Specialist
Liberty Mutual
07.2022 - 06.2023
Unrepresented Casualty Adjuster
AllState
10.2018 - 06.2022
Claim Specialist Property
State Farm
12.2010 - 08.2018
Some College (No Degree) -
University of Phoenix
Normal Community High School
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