Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Ayers

Phoenix

Summary

To secure a challenging position in a growth oriented, esteemed organization that will utilize my knowledge to drive excellent customer service.

Overview

17
17
years of professional experience

Work History

General Studies - Associate of Applied Science

Phoenix College

Associate Collection Representative

United Health Group, Optum
09.2023 - 05.2024
  • Researched patient and insurance company accounts to ensure accuracy of refund being submitted.
  • Verified previous notes to make sure amounts and addresses matched check being processed.
  • Emailed the appropriate department of any discrepancy's so changes could be made.
  • Mailed out checks, scanned, documented and followed up on accounts pending missing information.
  • Generated regular reports on collection activities and performance metrics
  • Maintained a data base of patient and insurance company contacts and payment history.
  • Performed other duties as assigned by supervisor or manager.


Revenue Cycle Customer Service

Honor Health
04.2022 - 05.2023
  • Received, handled and routed revenue cycle phone calls, digital communications or in person requests. Reviewed patient’s accounts in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explained/offered financial assistance. Made outbound calls as follow up on delinquent accounts. Have understanding of insurance benefit/adjudication and terminology, in order to review accounts for insurance updates, rebills or further insurance/coding review. Provided follow up communication to patients regarding status on accounts needing further review. Responsible for working assigned account and credit WQ to keep at department benchmarks.
  • Performed a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established policies. Responsible for communication of problem situations or changes in department flow. Performed other related duties as assigned or requested.
  • Maintained effective communication with internal and external customers. Participated as a team member in all aspects of department functions. Assisted in keeping communications clear between patients, family, leadership and other team members.

Patient Coordinator

Optum RX
09.2017 - 04.2022
  • Handle incoming oncology calls by greeting customer or provider, schedule delivery, assisting with copay's and questions pertaining to the script or benefits
  • Utilize computer system to enter, access or verify patient data by ensuring accuracy and completeness of information
  • Make outbound calls when necessary to reach out to customer or provider for questions or additional information.

Customer Care Representative

Avesis
01.2017 - 09.2017
  • Warmly greeted customers and ascertain problems or reason for calling
  • Assisted with providing information regarding benefits, verified the type of coverage and eligibility
  • Searched for providers in and out of net work, check credentials and assisted if not updated
  • Documented call details and solution into data base and call back when needed
  • Requested information needed to be faxed or emailed to provider to better assist clients.

Dual Customer Service Representative

Willis Towers Watson
06.2016 - 01.2017
  • Professionally handled inbound and outbound calls for members and providers regarding medicare or medicaid benefits
  • Entered required documentation into the system pertaining to the chosen plan
  • Verified all required information
  • Reached out to other departments if any additional information was missing or needed to complete customers request.

Document Support Specialist

ADOT - Arizona Department Of Transportation
12.2014 - 06.2016
  • Maintained archived and confidential documents for review
  • Responsible for uploading contracts, report graphs and assure the accurate scanning of documents into the data base
  • Kept a daily log of the project that was scanned
  • Sent weekly reports of documents that were reviewed after scanning.

Centralized Doucument Specialist

Department of Economic Security
03.2012 - 12.2014
  • Provided accurate quality assistance to managers and staff by scanning documents and up loading clients information applying for Food Stamps,
  • Medical or Cash Assistance benefits into data base
  • Submitted changes and documents clients provided to complete cases
  • Uploaded all clients personal and confidential information into On Base System so FAA could make timely and accurate eligibility decisions.

Statistical Research Analyst

AZ Department of Economic Quality
09.2007 - 03.2012
  • Researched compliance inspectors information from sites inspected
  • Looked for discrepancies and transferred files that were accurate into data base
  • Scheduled daily mail room pick ups that needed to be distributed to different departments
  • Provided customers with any additional information after inspection and verified any missing information
  • Performed a variety of clerical support, filing, copying, faxing, and mailing critical documents.

Education

Associate of Applied Science - General Studies

Phoenix College
Phoenix, AZ

Skills

  • Ability to utilize variety of basic office equipment
  • Competent of functions such as Microsoft Office
    Word, Excel, One note, Teams, and other Data Base
    System
  • Ability to prioritize so that tight deadlines can be met with a minimal
    error rate
  • Ability to perform variety of clerical tasks specific job functions
  • Excellent internal and external customer service

Timeline

Associate Collection Representative

United Health Group, Optum
09.2023 - 05.2024

Revenue Cycle Customer Service

Honor Health
04.2022 - 05.2023

Patient Coordinator

Optum RX
09.2017 - 04.2022

Customer Care Representative

Avesis
01.2017 - 09.2017

Dual Customer Service Representative

Willis Towers Watson
06.2016 - 01.2017

Document Support Specialist

ADOT - Arizona Department Of Transportation
12.2014 - 06.2016

Centralized Doucument Specialist

Department of Economic Security
03.2012 - 12.2014

Statistical Research Analyst

AZ Department of Economic Quality
09.2007 - 03.2012

General Studies - Associate of Applied Science

Phoenix College

Associate of Applied Science - General Studies

Phoenix College

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