Afgan Abdullayev
Overview
17
17
years of professional experience
Work History
Sales Representative
Caspian Auto MMC
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Conversational English Teacher
-IB club-
12.2019 - Current
- Developed and implemented engaging lesson plans to teach conversational English to a diverse range of students.
- Encouraged open dialogue among students during class discussions for better comprehension of topics discussed.
Concierge
-Holiday Inn Baku-
10.2022 - 01.2024
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
Call Center Representative
-Positive CC-(English line Sunexpress&Turkish airlines)
06.2020 - 07.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
Concierge
-Holiday Inn Baku-
07.2016 - 01.2018
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Receptionist
-Green City -
11.2015 - 06.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Air Conditioning Installer
-Balaton TTM-
01.2012 - 12.2014
- Performed regular maintenance checks on existing air conditioning systems, inspecting for leaks or other issues.
- Installed air conditioning systems in residential and commercial buildings, ensuring that all components were properly connected and functioning correctly.
Home Appliance Technician
-Samsung service-
10.2010 - 02.2013
- Maintained service records of all repairs performed on customer's appliances.
- Installed new appliances in accordance with manufacturer specifications.
Crew Member
-Mc Donalds-
01.2008 - 12.2008
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
238 No School
Skills
- Travel Coordination
- Community Relations
- Dining Reservations
- Promotional Information
- Bookkeeping
- Reservation Coordination
- Guest Experiences
- Hospitality
- Management Interaction
- Consultative Sales
- Conflict Resolution
- Event Planning
- Social Media Networking
- Transportation Coordination
Languages
Azerbaijani
First Language
English
Advanced
C1
Russian
Advanced
C1
Timeline
Sales Representative
Caspian Auto MMC
05.2024 - Current
Concierge
-Holiday Inn Baku-
10.2022 - 01.2024
Call Center Representative
-Positive CC-(English line Sunexpress&Turkish airlines)
06.2020 - 07.2021
Conversational English Teacher
-IB club-
12.2019 - Current
Concierge
-Holiday Inn Baku-
07.2016 - 01.2018
Receptionist
-Green City -
11.2015 - 06.2016
Air Conditioning Installer
-Balaton TTM-
01.2012 - 12.2014
Home Appliance Technician
-Samsung service-
10.2010 - 02.2013
Crew Member
-Mc Donalds-
01.2008 - 12.2008
High School Diploma -
238 No School
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