Catherine Ritchey

• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Followed procedures at all times for personal and team safety.
• Processed daily orders through multi-carrier manifest system.
• Followed SOPs to avoid mix-ups and damages to orders.
• Pulled orders quickly to maintain demanding productivity goals.
• Moved merchandise using forklifts, pallet jacks and hand trucks.

Business Operations Community Building and Customer Engagement

• Launched and managed a successful tabletop battle games business, achieving 20% annual revenue growth through innovative product offerings and community engagement.
• Developed and executed business strategies, including inventory management, vendor negotiations, and marketing plans, to optimize operations and maximize profitability.
• Assisted with budgeting and expense tracking ensuring sustained business growth and financial stability.
• Organized and hosted community events, tournaments, and workshops, increasing customer retention and fostering brand loyalty.
• Built a vibrant community of tabletop gaming enthusiasts by leveraging social media marketing, email campaigns, and in-store promotions, resulting in an increase in repeat customers.