Jeff O'Brien

Work 6am-2pm Monday -Thursday

Help with production and customer service and stock product.

• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
• Made food according to standard recipes with requested changes for customer satisfaction.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Prepared and served drinks in high-volume environment
• Multi=tasked to meet customer, business operations and server needs with minimal errors or delays
• Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff

• Worked with management to plan and implement special events to boost customer numbers and profits
• Made product recommendations to customers based on preference, food pairings and special promotions
• Promoted products to customers to enhance bill totals with high-profit items
• Recognized VIP customers immediately and provided special treatment

• Provide professional commercial and residential window cleaning services
• Administrative responsibilities include public relations, excellent customer service, staff supervision, light bookkeeping and computer input
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.

Managed all BEO parties and events, made menus, worked with chef on presentation of food to staffing also wrote contracts as well as day to day Manager duties .

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives
• Managed day-to-day operations, including supervision and assignment delegation for 25-member team
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications

• Responsible for event management: scheduling events, staffing teams, coordinating with kitchen, expediting foods from kitchen to event, food service and exemplified time and people management
• Wine Steward: full comprehension of entire wine lists, suggestions, pairings and pricing
• Other responsibilities include full knowledge of bar and restaurant operations
• Full comprehension of "Aloha" restaurant systems
• Excelled at customer services and relations