Aaliyah Arreguin
Tucson
Summary
Dynamic and results-driven professional with a proven track record, excelling in customer service and team building. Adept at enhancing customer satisfaction through effective relationship management and quality assurance. Recognized for motivating teams and implementing upselling strategies, contributing to increased sales and customer loyalty.
Overview
4
4
years of professional experience
Work History
Team Member
Dunkin' Donuts
Tucson
09.2024 - 04.2025
- Developed relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served a variety of coffee drinks adhering to specific recipes and presentation standards.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Team Leader
Culver's Restaurant
Tucson
04.2021 - 05.2024
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Psychology
Pima Community College
Tucson, AZSkills
- Customer service
- Team building
- Data entry
- Relationship management
- Quality assurance
- Problem solving
References
References available upon request.
Timeline
Team Member
Dunkin' Donuts
09.2024 - 04.2025
Team Leader
Culver's Restaurant
04.2021 - 05.2024
Some College (No Degree) - Psychology
Pima Community College
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