Aaliyah Diaz
Phoenix
Summary
Dynamic leader with a proven track record at Princess Polly, adept in operations management and influential leadership. Excelled in enhancing customer satisfaction and streamlining processes, leading to significant efficiency improvements. Skilled in team leadership and problem-solving, consistently fostering professional growth and achieving high-quality project outcomes.
Overview
2
2
years of professional experience
Work History
Key Leader
Princess Polly
05.2024 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Mentored junior team members, fostering professional growth and skill development.
- Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Identified areas for improvement in operations, implementing changes that led to increased efficiency and reduced costs.
- Facilitated change management initiatives within the organization while minimizing disruption to daily operations.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Sales Floor Associate
Nordstrom
01.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Assistant Teacher
Alegrias Child Care and Learning Center
07.2023 - 01.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Primavera Online High School
Chandler, AZ2020
Skills
- Data-driven decision making
- Customer focus
- Operations management
- Talent acquisition
- Employee engagement
- Influential leadership
- Customer service
- Inventory management
- Store organization
- POS operations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Key Leader
Princess Polly
05.2024 - Current
Sales Floor Associate
Nordstrom
01.2024 - 05.2024
Assistant Teacher
Alegrias Child Care and Learning Center
07.2023 - 01.2024
Primavera Online High School
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