Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aaliyah Gardner

Aaliyah Gardner

Mesa

Summary

Caring and maintaining those around me to their best abilities are what keeps me thriving, and even the smallest acts of kindness and support are what keep us grateful and abundant. I utilize my soft and hard skills I've acquired growing up to improve others day and restore hope.

Overview

6
6
years of professional experience

Work History

Claims Adjuster

State Farm
05.2024 - Current
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Handled inbound calls, outbound calls, and scheduled tasks (handling mail, reviewing estimates, reviewing the status of claim, etc.) in compliance to the customer's jurisdictional regulations of their state.
  • Issued payouts to insureds and claimants.
  • Utilized software programs simultaneously including Teams, Outlook, SalesForce, Enterprise Claims System, call system, intranet, and more.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
  • Adhere to call metric expectations.
  • Adhere to security practices when handling SPI and fraud indicators.

Member Contact Center Service

Patelco Credit Union
08.2023 - 02.2024
  • Summary: As the 6th largest credit union in California, the Member Contact Center (MCC) of Patelco Credit Union works as a team to deliver excellent telephone service to its loyal member’s requests, concerns and problems
  • There are over 30 branches throughout California and only ONE contact center that its hundred-thousands of members call on to resolve their banking issues and build rapport
  • Duties:
  • Deliver exceptional service to both internal and external members, in alignment with the credit union’s mission, vision, and values
  • Maintain thorough knowledge of Patelco products, services, fees, policies, and procedures
  • Assist members with phone inquiries on accounts and loans
  • Process member requests over the phone such as payments and transfers
  • Actively listen and seek to understand member financial needs, questions and concerns
  • Notate systems of record for each interaction and create service requests as needed
  • Help members with troubleshooting basic online banking and mobile errors/issues including user ID and password resets
  • Identify needs and offer products and services that improve the financial well-being of our members
  • Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures

Shelter Services Worker

D. St Shelter
10.2019 - 07.2021
  • Summary: The D
  • St Shelter is one of two emergency/homeless shelter within the city of Merced that service unhoused individuals with the supplies and management they need
  • Along with the help of our shelter director and case manager, we find clients housing, vouchers, clothing, supplies, furniture, and hope
  • Clients can feel safe inside the building and develop skills and bonds throughout their journey to stabilization
  • Duties:
  • Sponsor in case inquiry for new and returning clients
  • Conduct donation process with local donators and provide tax benefit write offs
  • Create weekly meal plans
  • Cook and serve meals in cafeteria
  • Provide first aid or call for medical services when needed
  • Gather laundry from clients and wash, dry, fold, and store extra clothing and bedding
  • Analyze atmosphere to ensure a conflict-free environment
  • Perform security measures for arriving clients
  • Inventory

Education

High School -

Valley Community High
01.2019

B.S. - Accounting

Grand Canyon University
05-2026

Skills

  • Microsoft Office (Excel, Word, PowerPoint, Teams)
  • Software usage
  • Digital organization
  • Customer service
  • Digital communication
  • Report writing
  • Advanced oral and written communication skills
  • Coverage assessments
  • Empathy and patience
  • Data entry

Accomplishments

  • Top 5 Associates to Recover Net Amount Paid after subrogation in the month of November 2024 within the Express department


Timeline

Claims Adjuster

State Farm
05.2024 - Current

Member Contact Center Service

Patelco Credit Union
08.2023 - 02.2024

Shelter Services Worker

D. St Shelter
10.2019 - 07.2021

High School -

Valley Community High

B.S. - Accounting

Grand Canyon University

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Aaliyah Gardner