Dynamic Senior Loan Officer with a proven track record at Blue Brick Financial, excelling in regulatory compliance and customer service. Spearheaded initiatives that enhanced operational efficiency by 20%, while leveraging data analysis to drive performance reporting. Adept at lead management and fostering strong client relationships to achieve sales objectives.
Overview
12
12
years of professional experience
Work History
Senior Loan Officer
Blue Brick Financial, LLC
Mesa
10.2023 - Current
Tracked and managed new leads and followed up on referral business.
Maintained strong knowledge base of lending regulations, best practices and industry trends.
Conducted periodic reviews of existing loans to ensure compliance with established policies and procedures.
Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Responded promptly and accurately to inquiries from customers regarding their accounts and services offered by the bank.
Senior Enrollment Advisor
Bryan University
Tempe
03.2022 - 10.2023
Served as main point of contact for accepted students throughout the enrollment process.
Worked closely with students to explore potential avenues of study and create individual goals for deepening knowledge in areas of interest.
Provided guidance to students on the application process, including admissions requirements and deadlines.
Processed admission decisions in a timely manner according to established guidelines.
Prepared presentations outlining current admission policies or procedures at conferences or workshops.
Senior Loan Offier
Blue Brick Financial, LLC
Mesa
06.2015 - 03.2022
Operations and Compliance Analyst
Bryan University
Tempe
10.2012 - 06.2015
Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
Conferred frequently with specialists to stay current on compliance requirements and procedures.
Led training sessions for staff on compliance practices and regulatory requirements.
Assisted in the development of compliance training materials and online resources.
Reviewed records in cases of potential liability and determined compliance actions.
Analyzed student lifecycle processes to identify areas of improvement and streamline operations.
Developed and implemented SOPs that increased team efficiency by 20%.
Leveraged CRM data for performance reporting and forecasting.