Aaron Hickman
Surprise,AZ
Summary
Experienced with operational management, team leadership, and strategic planning. Utilizes strong problem-solving skills to improve processes and enhance productivity. Track record of implementing effective operational strategies and managing workforce dynamics.
Overview
16
16
years of professional experience
Work History
Inventory Manager & Compliance
White Mountain Health Center
Sun City, AZ
11.2016 - 11.2025
- Managed and motivated employees to be productive and engaged in work.
- Assistant GM
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Credit Consultant
Lexington Law firm (aka Progrexion)
Phoenix, AZ
07.2015 - 10.2016
- Handled inbound and outbound calls from multiple sources.
- Provided an outrageous experience for all clients by helping to reshape or redefine their credit report, While understanding their needs and frustrations
- Connected with clients and provided solutions for accomplishing their dreams through improved creditworthiness.
- Maintain compliance with various regulations associated with credit repair services.
- Met and exceed self-set sales goals.
Sales and Service Advisor
BBVA COMPASS
Glendale, AZ
12.2011 - 04.2015
- Determine customers' financial services needs, and prepare proposals to sell services that address these needs.
- Contact prospective customers to present information and explain available services.
- Develop prospects from current commercial customers, referral leads, or sales, or trade meetings.
- Make presentations on financial services to the group to attract new clients.
- Communicating with supervisors, peers, or subordinates.
- Experience with: data entry software, desktop computers, email software, FileMaker Pro software, Microsoft Office software, personal computers, and project management software.
ROCC Inbound/Outbound
Discover
Phoenix, AZ
02.2010 - 12.2011
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Implemented feedback mechanisms to enhance the overall customer experience continuously.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
High School Diploma -
Liberty High School
Peoria, AZ03.2010
Skills
- Critical thinking
- Team leadership
- Customer relationship management
- Customer support
- Relationship building
- Problem-solving
Timeline
Inventory Manager & Compliance
White Mountain Health Center
11.2016 - 11.2025
Credit Consultant
Lexington Law firm (aka Progrexion)
07.2015 - 10.2016
Sales and Service Advisor
BBVA COMPASS
12.2011 - 04.2015
ROCC Inbound/Outbound
Discover
02.2010 - 12.2011
High School Diploma -
Liberty High School