Aaron Khatum
Phoenix
Summary
Top 10 in my market at T-Mobile and top 200 company-wide for performance, consistently exceeding sales and customer service targets.
Delivered 24/7 technical support to customers at Hyundai, resolving 150 technical issues during the short tenure.
Exceeded top 10% in credit card sales at Gap company-wide for two consecutive quarters consistently surpassing monthly sales goals.
Managed daily operations at Papa Murphy's, overseeing a team of 5+ staff members, improving efficiency and reducing customer wait times.
Played a key role in boosting store sales through effective promotional strategies and upselling techniques at Papa Murphys.
Overview
4
4
years of professional experience
Work History
Sales Representative
T Mobile
11.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Help Desk Support Specialist
Hyundai Motors
09.2024 - 11.2024
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Truck Unloader
Walmart
01.2024 - 09.2024
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
Sales Associate
Gap
06.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Manager
Papa Murphy's
06.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Computer Science
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Customer service
- Customer relations
- Interpersonal communication skills
- Sales expertise
- Sales closing
Languages
Romanian
Native or Bilingual
Timeline
Sales Representative
T Mobile
11.2024 - Current
Help Desk Support Specialist
Hyundai Motors
09.2024 - 11.2024
Truck Unloader
Walmart
01.2024 - 09.2024
Sales Associate
Gap
06.2022 - 06.2024
Assistant Manager
Papa Murphy's
06.2021 - 04.2022
Computer Science
Maricopa Community Colleges, Glendale Community College
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