Aaron Mooney

● Reviewing documents/applications received from current and potential clients.

● Preparing eligibility documents, bar-code, scan, index, and upload documents.

● Set alerts, send appropriate notice and/or email, correct address in system, document, scan, and validate returned mail.

● Re-indexing documents scanned into incorrect eligibility types.

• Maintaining safety and upholding policies in all areas of the club while delivering the utmost in customer service.
• Maintain facility security by ensuring all members and guests are checked in.
• Schedule member activities and assist with implementation of new processes to streamline efficiency for website and phone application usage.
• Member of the Kids Club helping facilitate day camps for the children of our members. Ages range from five to 12 years old.

• Utilized problem-solving techniques and individualized support to improve student performance.
• Implemented consistent routines and positive reinforcement to maintain a productive classroom.
• Collaborated with colleagues to develop interdisciplinary lessons focused on critical thinking.
• Strengthened relationships with parents, leading to improved student engagement and success.
• Led small group instruction to support targeted reading comprehension skills.

• Managed a high-performing team of 14 Customer Advocates, overseeing their growth and performance.
• Led onboarding and offboarding processes while maintaining employee records for performance evaluation.
• Developed and implemented personalized coaching plans, leading to measurable improvements in key metrics.
• Created initiatives that reduced the need for escalations, boosting efficiency and problem-solving.
• Collaborated with senior management to create training materials and improve cross-department processes.
• Served on the Analytics SWAT Team, refining performance metrics to improve employee success and engagement.

• Managed a team of Benefit Eligibility Specialists, promoting their professional development and ensuring high-quality service delivery.
• Successfully implemented process improvements that reduced turnaround times while maintaining quality standards.
• Worked in tandem with other departments to streamline workflows and meet organizational goals.
• Played a key role in managing the work-from-home transition for staff during the COVID-19 pandemic.
• Led training and development initiatives, creating a culture of continuous improvement.

• Managed time and workflow for Local Office staff, ensuring effective use of resources and meeting deadlines.
• Assisted in identifying process inefficiencies and provided recommendations for improvements.
• Engaged in problem-solving sessions to enhance service delivery and internal metrics.

• Delivered high-quality service to Arizona residents by accurately processing benefit applications for various assistance programs.
• Utilized critical thinking and state/federal policies to determine eligibility for Nutrition, AHCCCS, and Cash Assistance programs.
• Participated in outreach programs and community engagement events, offering services to vulnerable populations.
• Demonstrated adaptability in taking on multiple roles, assisting with Concierge services and mentoring new employees.