Aaron Peterson
Williams
Summary
Experienced in handling Injury claims with self-directed and knowledgeable approach. Calculates amounts and process payments to settle claims. Diligent and detail-oriented Claim Specialist handles claims issues with care and efficiency. Accustomed to working with forms, database records and other paperwork to understand claims and related customer histories. Successfully settle routine claims and support investigation of more complex issues. Dependable Claims Specialist equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
09.2024 - 09.2025
- Evaluated insurance claims for accuracy and compliance with company policies.
- Investigated claim details, including interviews with claimants and witnesses.
- Analyzed documentation to determine coverage eligibility and settlement amounts.
- Negotiated settlements with policyholders, ensuring fair and timely resolutions.
- Maintained detailed records of claims activities in database systems for audit purposes.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
Injury Claim Specialist
State Farm
08.2023 - 09.2024
- Calculated, approved and paid benefits due to settle claims within designated authority level.
- Researched and investigated complicated insurance claims to prevent fraud.
- Established, documented and executed strategies to bring early resolution to assigned claims.
- Analyzed and evaluated various coverage, liability, exposure and damage issues.
- Answered customer questions and inquires to facilitate claim payouts.
- Gathered information to investigate claims filed for injury, personal property loss, or damage.
- Interfaced with customers, agents and dealers to facilitate claims investigations.
- Corresponded and interviewed people involved in claims to obtain information to assess liability and coverage matters.
- Documented information related to claim and made decisions consistent with claims standards and local laws.
Claim Associate
State Farm
03.2022 - 08.2023
- Processed customer accounts according to established quality and production standards to handle demand with high accuracy.
- Followed internal standards and examining guidelines to prevent claims processing errors.
- Corresponded and interviewed people involved in claims to obtain information to assess liability and coverage matters.
- Documented information related to claim and made decisions consistent with claims standards and local laws.
Store Manager
Goodwill Industries
05.2018 - 03.2022
- Promoted team-oriented culture with common sales, service and productivity goals.
- Delegated assignments to meet coverage needs and maintain store standards.
- Set performance expectations for employees and implemented improvement plans to reach targets.
- Developed employee strengths to improve engagement and remain competitive.
Asset Protection Specialist
Home Depot
01.2015 - 05.2018
- Researched and resolved internal investigations using interrogation and interviewing techniques.
- Performed daily counts of high dollar and high theft risk merchandise to determine internal and external theft.
- Verified proper functioning of physical security systems, including alarms, closed-circuit televisions and sensor tag systems.
- Identified suspicious behavior, taking proactive measures to prevent theft.
- Trained retail personnel in loss prevention strategies to reduce incidents of theft.
Store Manager
SuperAmerica
04.2012 - 01.2015
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Implemented loss prevention strategies to reduce shrinkage and control theft.
- Interacted with customers on sales floor to build rapport and offer product expertise.
- Directed and maintained store merchandising standards to present organized and engaging in-store experience.
Loss Prevention Specialist
Lowes
02.2011 - 03.2012
- Captained the safety team for the New Lenox which conducts daily, weekly and Monthly safety checks within the store
- Drive a safe work environment for employees and a safe shopping experience for our customer.
- Served as liaison between company, law enforcement and court officials to prosecute external theft and fraud.
- Apprehended internal and external perpetrators through careful surveillance.
District Asset Protection Manager
Sports Authority
10.2005 - 01.2011
- Conducted internal audits to detect areas of vulnerability or policy violations.
- Monitored and analyzed statistical data related to inventory or cash losses.
- Conducted investigations related to theft, fraud, large cash losses, robberies and burglaries.
- Assisted risk management team in navigating violations of federal or state codes.
Area Asset Protection Agent
Sports Authority
01.2000 - 10.2005
- Reported incidents by creating detailed and descriptive narratives of occurrences along with evidence and pictures of subject.
- Oversaw employee package checks and trash checks to minimize inside theft.
- Identified suspicious behavior, taking proactive measures to prevent theft.
- Developed and implemented procedures to reduce theft of store assets.
- Used data analysis and trend reporting to identify high-risk areas and develop targeted prevention strategies.
- Surveilled areas most likely to results in losses, such as high-value products and specific points in distribution process.
- Conducted investigations into known and suspected theft carried out by various entities.
Education
High School Diploma -
Greenway Highs School
Phoenix, AZ05-1991
No Degree -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ09-1992
Skills
- Loss Prevention
- Management Experience
- Coverage determination
- Public speaking
- Liability management
- Multitasking
- Analytical thinking
- Payroll
- Claims documentation
- Claims processing
- Personal data evaluation
- Policy review
- Collaboration
- Claims evaluation
- Coverage analysis
- Settlement negotiation
- Fraud investigation
- Customer service excellence
- Documentation accuracy
- Liability assessment
- Subrogation recovery
- Conflict resolution
- Communication skills
- Team collaboration
- Policy compliance
- Claims processing standards
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
Certification
Wicklander-Zulawski certified, CCTV installation, Proact, XBR and TRE.
Languages
English
Professional Working
Timeline
Claims Adjuster
State Farm
09.2024 - 09.2025
Injury Claim Specialist
State Farm
08.2023 - 09.2024
Claim Associate
State Farm
03.2022 - 08.2023
Store Manager
Goodwill Industries
05.2018 - 03.2022
Asset Protection Specialist
Home Depot
01.2015 - 05.2018
Store Manager
SuperAmerica
04.2012 - 01.2015
Loss Prevention Specialist
Lowes
02.2011 - 03.2012
District Asset Protection Manager
Sports Authority
10.2005 - 01.2011
Area Asset Protection Agent
Sports Authority
01.2000 - 10.2005
High School Diploma -
Greenway Highs School
No Degree -
Maricopa Community Colleges, Phoenix College