Aaron Ray
Phoenix
Summary
Accomplished Client Success Specialist with a proven track record, enhancing customer satisfaction and retention through expert conflict resolution and CRM software mastery. Leveraged Adobe Creative Cloud skills to exceed marketing goals, achieving significant client service optimization. Demonstrates exceptional account management and client advocacy, ensuring professional excellence.
Overview
5
5
years of professional experience
Work History
Client Success Specialist
F8 Real Estate Media
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Real Estate Media Specialist
ListerPros
07.2020 - Current
- Work with various types of photography equipment and software.
- Assist agents with various marketing tactics. (Ad campaigns, social media, graphic design).
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Digital Marketing Strategist
Arizona State University
08.2019 - 10.2021
- Executed social media campaigns using a variety of strategies to meet goals.
- Used various marketing techniques to increase engagement among social media platforms.
- Planned and created all social media posts using various types of graphic design software.
- Collaborated with other organizations to maximize audience reach
- Led projects to redesign web pages, diversify strategies and revitalize social media presence using SEO.
Personal/Executive Assistant
Somers H. White
12.2019 - 03.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Used various marketing techniques to increase business engagement.
- Managed incoming phone calls, emails, and social media responses.
Seasonal Customer Service Associate
Nordstrom
10.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer need and resolving concerns.
- Routed inquiries or escalated calls outside area of expertise to the appropriate department.
- Built a strong knowledge of various product lines to assist customers in selecting products that best fit their needs.
- Advised customers on status of their orders and assisted in pickup.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Digital Marketing
Arizona State University
Tempe, AZHigh School Diploma -
Thunder Basin High School
Gillette, WYSkills
- Client advocacy
- CRM software
- Customer retention
- Adobe Creative Cloud
- Microsoft 365 Office
- Client service optimization
- Account management
- Customer service
Timeline
Client Success Specialist
F8 Real Estate Media
09.2021 - Current
Real Estate Media Specialist
ListerPros
07.2020 - Current
Personal/Executive Assistant
Somers H. White
12.2019 - 03.2020
Seasonal Customer Service Associate
Nordstrom
10.2019 - 01.2020
Digital Marketing Strategist
Arizona State University
08.2019 - 10.2021
Bachelor of Science - Digital Marketing
Arizona State University
High School Diploma -
Thunder Basin High School
Similar Profiles
Enoc ArguetaEnoc Argueta
Real Estate Media at Open House Real Estate MediaReal Estate Media at Open House Real Estate Media
WADI EJIWUNMIWADI EJIWUNMI
Photographer/Videographer at Rise Real Estate Media - Sole ProprietorPhotographer/Videographer at Rise Real Estate Media - Sole Proprietor
Ramya Sree KoutamRamya Sree Koutam
Freelance Real Estate News Writer at Real Estate Guru (Exodus Media)Freelance Real Estate News Writer at Real Estate Guru (Exodus Media)