Aaron Sandell
Gilbert
Summary
Seasoned Special Investigator with background in conducting comprehensive investigations in fraud, insurance claims, and criminal cases. Possess strong analytical skills and critical thinking abilities that contribute to thorough case assessments. Have demonstrated capability in gathering evidence, interviewing witnesses, and working collaboratively with cross-functional teams for case resolution. Past roles have shown significant impact on reducing fraudulent activities and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Special Investigator I (APD Core)
Liberty Mutual
Chandler
06.2020 - Current
- Conducts extensive investigations of suspicious losses to determine if coverage should apply
- Conducts in-depth interviews of involved parties on submitted claims
- Gathers evidence and makes determination on coverages
- Orders and obtains expert opinions and analysis
- Communicates findings of outcomes with line of used for business
- Mentored and provided shadows for colleagues interested in SIU
- Assist teammates in their investigations
- Manned SIU chat line on consistent basis
APD Claims Resolution Specialist
Liberty Mutual
Chandler
05.2018 - 05.2020
- Handled Auto Property Damage Complex Claims in regards to complex coverage.
- Secured essential facts about accidents, negotiated settlements and explained denials to policyholders.
- Investigated and delivered liability decisions.
- Trained and developed Express and Core employees.
APD Sr. Claims Resolution Representative
Liberty Mutual
Phoenix
09.2016 - 04.2018
- Provided positive customer experience while appropriately handling routine auto claims by obtaining information and maintaining accurate records about accidents from customers through telephone and written reports.
- Arranged and rescheduled appraisals, reviews appraisal reports and communicates with customers, and repair shops, etc.
- Secures essential facts about accidents, negotiates settlements and explains denials to policyholders.
- Identifies exceptions and transfers high complexity claim files as needed.
- Reviews pending claims, updates claims file, executes on outstanding items, and moves files to closure expediently.
- Ensures payments processed timely as needed or inputs payments within authority.
- Made Liability decisions.
- Processed total loss claims.
New Customer Processing Specialist
Liberty Mutual
Phoenix
04.2013 - 09.2016
- Deliver counseling on policy coverage, billing, and eligibility provisions.
- Identify coverage gaps; and communicate additional coverage needs to customers to ensure high customer satisfaction, growth, and retention of business.
- Deliver solutions for new customers needing internet helpdesk troubleshooting, registering for eservice, and esigning application forms.
- Provide assistance to colleagues and customers with investigating data verification flags for misrepresentation or fraud.
- From investigated data verification flags detected fraud and saved company from rate evasion and false claims.
- Created new training agenda for oncoming team member’s.
- Created job aides to assist colleagues with helpdesk troubleshooting.
- Created standard operating procedures surrounding data verification.
- Coordinated and facilitated team huddles.
- Received multiple Bravo Awards for customer compliments, leadership recognition, and peer recognition.
Customer Service Representative
Liberty Mutual
Phoenix
08.2012 - 04.2013
- Provided counseling on policy coverage, billing, and eligibility provisions.
- Identified coverage gaps; and communicated additional coverage needs to customers to ensure high customer satisfaction, growth, and retention of business.
- Identified opportunities to offer leads for new home and auto quotes plus other lines of business.
- Conversion rate was 7%.
- Coordinated and facilitated team huddles.
- Received multiple Bravo awards for customer compliments.
Liberty Mutual Billing Temp
Ajilon Staffing Agency
Mesa
04.2012 - 08.2012
- Delivered exceptional billing service to customers.
- Counseled policy holders on billing inquiries and processed payments.
- Identified opportunities to ensure retention of business by offering EFT.
- Assisted Licensed agents on call overflow from policy holders with request to send binders, declaration pages, and updated lien holder and mortgagee’s.
Logistics Specialists
Source Refrigeration & HVAC
Phoenix
06.2010 - 03.2012
- As the Northwest Regional Specialists I dispatched service technicians throughout the Pacific Northwest.
- Responded to incoming calls and emails from internal customers.
- Excelled in multi-tasking due to the highly time sensitive demand for service provided.
- Coordinated jobs including installation of equipment, service emergencies, and routine maintenance for equipment.
Customer Service Rep/ Dispatcher
Leslie’s Poolmart
Phoenix
07.2007 - 02.2010
- Collaborated and excelled in dispatching every region the company provided service to.
- Responded to incoming calls and emails from internal customers.
- Excelled in multi-tasking due to the highly time sensitive demand for service provided.
- Coordinated installation of pool equipment and service.
Education
Associate’s Degree - Computer Networking/Repair
Collins College
Tempe, AZ01.2003
Skills
- Investigative techniques
- Evidence collection
- Interviewing skills
- Case management
- Fraud detection
- Negotiation strategies
Accomplishments
- 2024 Q4 SIU Rising Star
Timeline
Special Investigator I (APD Core)
Liberty Mutual
06.2020 - Current
APD Claims Resolution Specialist
Liberty Mutual
05.2018 - 05.2020
APD Sr. Claims Resolution Representative
Liberty Mutual
09.2016 - 04.2018
New Customer Processing Specialist
Liberty Mutual
04.2013 - 09.2016
Customer Service Representative
Liberty Mutual
08.2012 - 04.2013
Liberty Mutual Billing Temp
Ajilon Staffing Agency
04.2012 - 08.2012
Logistics Specialists
Source Refrigeration & HVAC
06.2010 - 03.2012
Customer Service Rep/ Dispatcher
Leslie’s Poolmart
07.2007 - 02.2010
Associate’s Degree - Computer Networking/Repair
Collins College
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