Aaron Wickum
Scottsdale
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Flemings Steakhouse
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Alliance Hospitality Group - Donabe
08.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Coursed orders to create best possible dining experience
Server
Sushi Roku - Innovative Dining Group
06.2023 - 08.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
RA Sushi Bar Restaurant
01.2021 - 06.2023
- Increased sales by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Cultivated relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, delivery bags or to clean.
Server
Squid Ink
06.2019 - 12.2020
- Increased sales by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Kabuki Restaurants
10.2016 - 03.2019
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
Server
Olive Garden
10.2015 - 10.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Inspected dishes and utensils for cleanliness.
Sales Associate
Protection 1 Security Solutions
05.2015 - 09.2015
- Negotiated prices, terms of sales and service agreements.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Science - Fire Science
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2023
Skills
- High-Volume Dining
- Train Employees
- Dining Area Maintenance
- Order Accuracy
- Dining Customer Service
- Food and Beverage Pairings
- Critical Thinking
- Time Management
Certification
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
- HAZMAT Operations
Timeline
Bartender
Flemings Steakhouse
04.2024 - Current
Server
Alliance Hospitality Group - Donabe
08.2023 - 03.2024
Server
Sushi Roku - Innovative Dining Group
06.2023 - 08.2023
Server
RA Sushi Bar Restaurant
01.2021 - 06.2023
Server
Squid Ink
06.2019 - 12.2020
Server
Kabuki Restaurants
10.2016 - 03.2019
Server
Olive Garden
10.2015 - 10.2016
Sales Associate
Protection 1 Security Solutions
05.2015 - 09.2015
Associate of Science - Fire Science
Maricopa Community Colleges - Mesa Community College
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