Summary
Overview
Work History
Education
Skills
Timeline
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Abbey Hansen

Tempe

Summary

Experienced sales expert with a strong background in client-focused service and sales. Skilled in building lasting customer relationships, delivering personalized experiences, and using clienteling tools to drive both sales and customer loyalty. Proficient at achieving sales goals, both individually and as a team, mastering brand and product knowledge, and delivering exceptional service in a fast paced environment. Demonstrates strong adaptability, attention to detail, and passion for contributing to the success of esteemed brands while making meaningful connections.

Overview

6
6
years of professional experience

Work History

Campus Director

HiFi Travel
10.2024 - 01.2025
  • Served as an on-campus representative, generated qualified leads and orchestrated meetings between HiFi Travel executives and university students to effectively present and customize destination formal packages.
  • Gained hands-on experience in sales strategy by learning to effectively promote and position formal travel packages in collaboration with HiFi Travel executives.
  • Generated student interest in formal travel packages by effectively promoting services, assessing students travel needs, and collecting contact information for follow-up coordination by the company.
  • Proficient in utilizing the company’s website to expertly guide students through our partnerships with premier hotel groups, transportation providers, and hospitality management.
  • Held the primary role of contact, addressed student inquires and resolved concerns to ensure smooth and informed planning.
  • Contributed to the success and growth of the nationwide leader in collegiate travel through efficient communication and collaboration, ensuring seamless event execution.

Sales Associate

$5 Tan, Tanning Salon
05.2022 - 08.2023
  • Consistently exceeded sales goals by earning commission on product and membership sales, strengthening my ability to identify customer needs and apply solution-focused selling techniques.
  • Maintained a clean, organized and visually appealing sales floor to enhance the customer experience and highlight featured products and services.
  • Guided clients through salon tours while educating them on the equipment, product benefits and tanning packages along with current promotions.
  • Processed transactions accurately and efficiently while handling daily cash reconciliation and securing funds in accordance with company procedures.
  • Handled product returns, exchanges, and refunds professionally in alignment with salon policies maintaining a positive client experience.
  • Delivered personalized service by remembering individual preferences and offering tailored product and service recommendations, ensuring a consistent, high-quality service experience that built trust and loyalty.

Customer Service Associate Team Leader

Lakeside Eats and Treats
06.2019 - 07.2021
  • Organized and managed inventory to ensure the store was consistently stocked and equipped to meet customer demand, proactively contacting management for restocks when necessary.
  • Managed online orders, curbside pickup, and walk-in customers providing timely and accurate service while also maintaining safety and service standards during covid-19 restrictions.
  • Trained and mentored new hires, guiding them in mastering job duties and company procedures.
  • Performed opening and closing duties, including arriving early and staying late, executing cleaning procedures to maintain sanitation standards, and accurately counting cash and securing daily transactions.
  • Effectively managed customer complaints and high-stress situations while upholding professionalism and ensuring customer satisfaction.
  • Developed expert product knowledge and built strong rapport by offering personalized recommendations and providing accurate and helpful assistance.

Education

Bachelor of Science -

Arizona State University
Tempe, AZ
12-2025

High School Diploma -

Prior Lake High School
Prior Lake, MN
06-2021

Skills

  • Customer service
  • Product knowledge
  • Customer relations
  • Organization
  • Time management
  • Lead generation
  • Team Leadership
  • Problem-solving skills

Timeline

Campus Director

HiFi Travel
10.2024 - 01.2025

Sales Associate

$5 Tan, Tanning Salon
05.2022 - 08.2023

Customer Service Associate Team Leader

Lakeside Eats and Treats
06.2019 - 07.2021

Bachelor of Science -

Arizona State University

High School Diploma -

Prior Lake High School

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Abbey Hansen