Abby Slaughter
Phoenix
Summary
Dynamic leader with a proven track record at Clearwater Benefits, driving enterprise client success and retention strategies. Expert in strategic partnerships and operational build-out, achieving double-digit revenue growth while enhancing team development. Skilled in contract negotiation and fostering cross-functional alignment, I excel in optimizing customer experiences and delivering impactful results.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Director of Account Management
Clearwater Benefits
Austin
01.2024 - 08.2025
- Spearheaded Account Management division for over 100 employer groups and tens of thousands of members nationwide.
- Rebuilt AM function, including talent model, SOPs, customer journey, CRM architecture, and KPIs to support rapid growth.
- Directed hiring, coaching, and performance management of account managers to enhance team capability.
- Oversaw enterprise renewals and complex multi-stakeholder relationships with industry-leading retention levels.
- Implemented segmented servicing models based on account complexity and value, improving efficiency.
- Collaborated with Product, Operations, Compliance, and Sales to optimize customer experience.
- Led CRM and workflow automation initiatives to enhance visibility and minimize manual workload.
- Acted as executive escalation lead, resolving client issues and restoring at-risk relationships.
Senior Account Manager | Global & Strategic Accounts
Arizona
Phoenix
10.2021 - 07.2023
- Achieved sustained double-digit revenue growth by managing distributor networks across Europe, LATAM, and APAC.
- Directed strategic planning and pricing strategy for distribution partner portfolio, enhancing account management effectiveness.
- Negotiated distributor agreements that increased profitability and ensured long-term stability.
- Boosted sell-through by over 30% in underperforming markets through training and merchandising optimization.
- Represented brand at international trade shows, advancing global expansion initiatives.
- Mentored junior account teams to enhance cross-functional coordination among finance, product, supply chain, and marketing.
- Developed reporting and forecasting systems that enhanced executive visibility for strategic decisions.
- Analyzed market trends to inform account strategies and solutions.
Account Manager /Customer Success Manager
TX
Austin
02.2020 - 10.2021
- Optimized national sales operations through precise forecasting and efficient order management.
- Developed robust CRM systems to strengthen customer interactions.
- Created documentation and infrastructure for streamlined account management processes.
- Managed customer onboarding to facilitate smooth transitions for new clients.
- Analyzed customer data to uncover trends and identify improvement opportunities.
- Collaborated with cross-functional teams to effectively resolve customer issues.
- Cultivated skills in client management and interdepartmental collaboration.
- Evaluated customer feedback to pinpoint areas for service enhancement.
Education
Bachelor of Arts -
University of Iowa
Iowa City, IA01-2007
Skills
- Executive relationship management
- Strategic partnerships
- Enterprise client success
- Retention and renewal strategies
- Organizational leadership
- Team development
- Global account management
- Revenue growth
- Upsell and expansion planning
- Customer lifecycle mapping
- Operational build-out
- Process optimization
- KPI development
- Cross-functional alignment
- Contract negotiation
- Pricing strategy
- Portfolio performance
- Change management
- Voice of customer insights
- Escalation leadership
- Forecasting and BI reporting
- Executive communication
Executive Level Value
- Demonstrated ability to build and scale Account Management organizations during high-growth phases.
- Strong leadership presence with a calm, strategic approach to complex challenges.
- Combines operational rigor with relationship-driven customer leadership.
- Experienced in navigating ambiguity and creating clarity, structure, and measurable outcomes.
Core Leadership Strengths
- Executive Relationship Management & Strategic Partnerships
- Enterprise Client Success, Retention & Renewal Strategy
- Organizational Leadership & Team Development
- Global Account Management (APAC, EU, LATAM)
- Revenue Growth, Upsell & Expansion Planning
- Customer Lifecycle Mapping & Operational Build-Out
- Process Optimization, KPI Development & Cross-Functional Alignment
- Contract Negotiation, Pricing Strategy & Portfolio Performance
- Change Management, Voice of Customer, Escalation Leadership
- Forecasting, BI Reporting & Executive-Level Communication
Certification
Google Project Management Certificate
Platforms And Systems
· Salesforce
· HubSpot
· Gainsight
· Shopify
· Cin7 Core
· Klaviyo
· Airtable
· Asana
· GSuite
· MS Office
· Slack
· Notion
Accomplishments
"What Would We Do Without You" Award - FY 15/16
Timeline
Director of Account Management
Clearwater Benefits
01.2024 - 08.2025
Senior Account Manager | Global & Strategic Accounts
Arizona
10.2021 - 07.2023
Account Manager /Customer Success Manager
TX
02.2020 - 10.2021
Bachelor of Arts -
University of Iowa