Abdelmoneim Ahmed
Tempe
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
4
4
years of professional experience
Work History
Video Surveillance Technician
SentraCam
08.2024 - 08.2025
- Monitored multiple screens simultaneously, processing high volumes of alarms with speed and accuracy.
- Fulfilled customer footage requests, ensuring timely and secure delivery of video evidence.
- Calibrated cameras and optimized analytics to enhance A.I. accuracy, contributing to theft prevention efforts.
- Employed deterrent measures, including live audio warnings and coordination with police/fire dispatch.
- Resolved customer complaints professionally, maintaining satisfaction and service quality standards.
Customer Representative
Amazon
01.2023 - 01.2024
- Assisted customers with purchase decisions based on needs analysis.
- Developed positive relationships with customers through friendly interactions.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Ticketing Agent
Qatar Airways
02.2021 - 05.2022
- Confirmed reservations by entering passenger data into the system accurately.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Answered phone calls from customers seeking assistance with ticketing issues or questions.
- Utilized computer software programs for booking flights and managing reservations.
- Compiled reports on daily sales activity for management review.
- Provided customer service to travelers, including ticketing and seating assistance.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Checked tickets and identifying paperwork for verification of individual identities.
- Helped travelers find locations within airport complex.
- Built and maintained productive relationships with employees.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Science - Accounting And Finance
Western Governors University
Salt Lake City, UT05-2027
Skills
- Key Relationship Management
- Computer Proficiency
- Natural Communicator
- Adaptability and Flexibility
- Analytical Skills
- Time Management
- Strong Work Ethic
- Fast learner
- Detail Oriented
- Professional Demeanor
- Problem-solving Aptitude
- Reliability
- Multitasking
- Interpersonal Skills
- Team Leadership
- Active Listening
- Check-in Procedures
- Goal-Oriented
- Sales Training
Languages
3
Personal Information
Timeline
Video Surveillance Technician
SentraCam
08.2024 - 08.2025
Customer Representative
Amazon
01.2023 - 01.2024
Ticketing Agent
Qatar Airways
02.2021 - 05.2022
Bachelor of Science - Accounting And Finance
Western Governors University
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