Dedicated Quality & Logistics Associate recognized for strong analytical problem-solving and attention to detail. Proven ability to identify defects, enhance workflow, and support team objectives, ready to contribute to quality assurance initiatives and operational improvements.
Work History
Quality Associate
1 Year 7 Months
BD | 10.2024 - 05.2026
Worked effectively in fast-paced environments as a team, in assorted Production departments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Performed data entry into processing system and ensure proper document process.
Identified defects and non-conformities, initiating corrective actions promptly.
Collaborated with production teams to enhance workflow efficiency and reduce errors.
Increased overall productivity by promptly addressing quality concerns and providing actionable feedback for corrective measures.
Executed daily reporting procedures using systems to ensure data accuracy and timely decision-making.
Customer Coordinator
4 Years 1 Month
M&M Logistics | 05.2014 - 06.2018
Coordinated with suppliers to ensure timely delivery of goods.
Tracked orders and notified customers of status or potential delays.
Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
Developed and maintained strong relationships with transportation providers to enhance service reliability.
Tracked orders and notified customers of status or potential delays.
Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Secretary
13 Years 3 Months
Ferringhi Beach Resort | 01.2001 - 04.2014
Handled guest request, inquires and complaints in a courteous efficient manner.
Coordinated daily office operations to enhance workflow efficiency.
Managed scheduling and calendar for executives, ensuring optimal time management.
Provided excellent customer service & guest feedback.
Assisted in planning and coordinated hotel events, contributing to guest satisfaction initiatives.
Maintained daily report documents, memos and invoices.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Administrative Assistant
3 Years 6 Months
Intel | 06.1997 - 12.2000
Coordinated communication between departments to resolve billing discrepancies promptly.
Streamlined billing processes, contributing to improved operational efficiency within the department.
Supported month-end closing activities and preparing financial reports as needed.
Used data entry skills to accurately document and input statements.
Worked closely with the finance department to ensure timely and accurate posting of payments.
Education
High School Diploma
Sekolah Menengah Convent Pulau Tikus | Georgetown Penang Malaysia
BBA - Business Administration
Willington Metropolitan University | Kuala Lumpur Malaysia