Abel Cruz

My General Manager job description would entail being responsible for the overall operations and performance of a business or organization, overseeing multiple departments and making strategic decisions to achieve company goals.

General Manager of Firehouse Coffee Company, I oversee all aspects of daily operations, including staff management, financial performance, customer service, and ensuring a positive and efficient environment, while striving to meet sales targets and maintain brand standards.

• Greet and assist customers: Provide a welcoming and helpful experience.
• Answer customer questions: Offer accurate information about products, sizes, styles, and store policies.
• Recommend products: Suggest items that match customer needs and preferences.
• Process sales transactions: Operate the point-of-sale (POS) system, handle payments, and process returns.
• Manage returns and exchanges: Handle customer returns and exchanges efficiently and according to store policy.
• Cross-sell and upsell: Suggest additional items or higher-value products to increase sales.

• During this time frame I was training and preparing for our new sister store to open Izod in order for me to be the Store Manager.
• Maintain a clean and organized store environment: Ensure racks are stocked, displays are neat, and the store is presentable.
• Restock shelves and displays: Replenish inventory as needed.
• Assist with inventory management: Help with receiving shipments, organizing stock, and tracking inventory levels.
• Follow store procedures: Adhere to company policies and procedures regarding sales, customer service, and store operations.
• Stay up-to-date on new products and trends: Keep abreast of current fashion trends and new merchandise.

• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.