Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abel J. Rocha

Glendale

Summary

Dependable professional with track record of success in a variety of fields, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Supervisor

United Healthcare Group
Glendale
08.2022 - 05.2025
  • Supervised daily operations ensuring adherence to company policies and procedures.
  • Conducted regular performance evaluations for team members, providing constructive feedback.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Supervisor

Asurion
Phoenix
01.2017 - 05.2022
  • Assisted as a mentor for multiple teams
  • Organize strategies with the team to maintain top performance
  • Coaching and providing feedback to representatives
  • Ongoing review and enhancement of policies and procedures for accuracy and clarity in execution
  • Qualified for top 5% for shift bid

Customer service /collections

Gatestone&company
Phoenix
01.2014 - 01.2017
  • Handle fraud claims
  • Process billing / fraud disputes
  • Train employees on floor (SME)
  • Assistant supervisor

Sales / Rental Agent

Fox Rent-a-Car
Las Vegas
01.2013 - 01.2014
  • Process Reservations
  • Upsell products according to customers’ needs
  • Handle customer service issues
  • Process payments and refunds

Education

High School Diploma -

Greenway High School
Glendale, AZ

Glendale Community College
Glendale, AZ

Skills

  • Bilingual (English/Spanish)
  • Leadership Experience
  • Problem solving
  • Planning and Organization
  • Data entry
  • Filing
  • Online computer system
  • Microsoft word / Excel
  • Time management
  • Strategy implementation

Timeline

Supervisor

United Healthcare Group
08.2022 - 05.2025

Supervisor

Asurion
01.2017 - 05.2022

Customer service /collections

Gatestone&company
01.2014 - 01.2017

Sales / Rental Agent

Fox Rent-a-Car
01.2013 - 01.2014

High School Diploma -

Greenway High School

Glendale Community College
Abel J. Rocha