Aberie Douglas
Kingman
Summary
Proactive and customer-focused, excelled at Sonic by delivering exceptional service, enhancing sales through upselling, and resolving complaints with professionalism. Demonstrated strong work ethic and excellent communication, contributing to increased customer satisfaction. Adapted to fast-paced environments, showcasing flexibility and a commitment to cleanliness and guest satisfaction.
Overview
1
1
year of professional experience
Work History
Carhop/ Crew Member
Sonic
09.2023 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
High School Diploma -
Lee Williams High School
Kingman, AZ12-2024
Skills
- Good communication
- Drive-thru experience
- Flexible schedule
- Strong work ethic
- Guest satisfaction
- Memory retention
- Cleanliness
- Excellent customer service
- Willing to learn
Timeline
Carhop/ Crew Member
Sonic
09.2023 - Current
High School Diploma -
Lee Williams High School
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