Summary
Work History
Education
Skills
Timeline
Generic

Abigail Dreyer

Tucson

Summary

Dynamic customer service professional with a proven track record at Buckley Insurance Agency, excelling in conflict resolution and fostering strong customer relationships. Adept at mentoring staff and enhancing team collaboration, I leverage excellent communication and organizational skills to drive satisfaction and loyalty in diverse environments.

Work History

Staff Member

Champion Athletix
2021 - 2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Developed and improved time management and organizational skills to maximise personal productivity.

Staff Member

USA Ninja Challenge
2023 - 2024
  • Assisted with onboarding new staff members, providing orientation and support.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Provided guidance and support to junior staff members in achieving performance goals.

Customer Service Representative

Buckley Insurance Agency
2023 - 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Criminal Justice

University of Arizona
Tucson, AZ

Skills

  • Strong teamwork
  • Cleaning and organization
  • Cleaning skills
  • Customer relations skills
  • Customer service expertise
  • Data entry
  • Cash handling
  • Scheduling and coordination
  • Customer support
  • Leadership qualities
  • Safety compliance
  • Customer service
  • Employee mentoring
  • Schedule coordination
  • Problem-solving
  • Teamwork and collaboration
  • Organizational skills
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Team building
  • Active listening
  • Conflict resolution

Timeline

Staff Member

Champion Athletix
2021 - 2025

Staff Member

USA Ninja Challenge
2023 - 2024

Customer Service Representative

Buckley Insurance Agency
2023 - 2024

Criminal Justice

University of Arizona
Abigail Dreyer