Abigail Montane

• Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing potential incidents.
• Assured all trash and personals were removed from vehicle when coming into the yard for imaging
• Imaged and re-imaged up to 25-30 vehicles per day
• Assured all Vehicles were tested for run and drive and corrected all errors before vehicle goes for sale
• Assured all vehicles that were missing a key had a key made before going up for sale
• Assured Odometer was obtained before going for sale
• Operated heavy machinery such as forklifts with precision when necessary to move large items safely around the premises.
• Handled customer inquiries promptly and professionally, ensuring effective resolution of concerns related to the yard area or services provided therein.
• Provided comprehensive training for new hires on yard operations, fostering an environment conducive to skill development and growth within the team.
• Collaborated closely with other departments to address any discrepancies or issues arising in the yard inventory system.
• Optimized workflow by diligently coordinating with team members to ensure timely completion of tasks.

• Set up appointments with interested customers according to schedule availability.
• Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
• Handled complaints and questions, and re-directed calls to other team members.

.

• Acted as first point of contact and set appointments for prospective clients.
• Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

• Managed high volume of inbound calls, ensuring prompt and professional customer service.
• Promptly answered inbound calls and emails daily
• Verified customer banking information and made updates as needed
• Tracked customer checks and verified pay days
• Investigated and resolved accounting, service and delivery concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Educated customers about billing, payment processing and support policies and procedures.

• Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
• Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
• Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
• Contributed to increased client satisfaction by providing effective language support during important meetings.
• Attended training programs to improve professional knowledge and interpretation skills.

• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
• Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.