Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abigail Newman

Phoenix,AZ

Summary

Certified Medical Assistant with 4+ years of experience in vascular, cardiology, and specialty care. Currently serving as Lead Medical Assistant at Sonoran Vein and Endovascular, where I oversee daily clinic operations, support two providers as the sole MA, and travel to additional sites to mentor other MAs and improve clinic flow. Experienced in assisting with vein ablations, sclerotherapy, Varithena, and phlebectomy procedures. Strong background in wound care, sterile technique, and EHR documentation. Recognized for leadership, training ability, and patient education materials I have personally developed to improve understanding and outcomes. CPR and BLS certified.

Overview

5
5
years of professional experience

Work History

Lead Medical Assistant

Sonoran Vein And Endovascular
02.2025 - Current
  • Supported patient check-in and verification processes to ensure accurate information gathering.
  • Assisted in preparing examination rooms, maintaining cleanliness and organization for efficient workflow.
  • Educated patients on medical procedures and office protocols to enhance overall experience.
  • Scheduled appointments and managed patient records using electronic health record (EHR) systems effectively.
  • Collaborated with healthcare team to streamline communication and improve patient care coordination.
  • Conducted preliminary assessments and documented vital signs to support clinical staff efficiently.
  • Provided administrative support by handling phone inquiries and managing correspondence professionally.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Serve as Lead MA at Mesa location, supporting 2 providers as the sole medical assistant responsible for both rooming and procedures.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

HonorHealth
08.2024 - 02.2025
  • Assisted in patient intake processes, ensuring accurate collection of medical history and personal information.
  • Supported physicians during examinations by preparing instruments and maintaining sterile environments.
  • Administered routine injections and vaccinations under supervision, enhancing patient care efficiency.
  • Managed appointment scheduling, optimizing provider availability and patient access to services.
  • Assisted vascular specialists with patient exams, diagnostic testing, and procedures.
  • Collected vitals, histories, and medication updates; entered all information accurately into EHR.
  • Coordinated vascular referrals, insurance verifications, and authorizations to reduce patient delays.
  • Educated patients on vascular procedures, treatment expectations, and aftercare.
  • Supported clinic operations, including check-in, scheduling, and call triage.
  • Documented patient interactions and treatment plans in electronic health record systems for streamlined communication.
  • Educated patients on medication usage and follow-up care protocols to promote adherence and understanding.
  • Coordinated with medical staff to maintain inventory of supplies, reducing delays in service delivery.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Provide care for 20+ vascular patients daily, ensuring efficient patient flow and continuity of care.

Remote Patient Care Coordinator

Optima Medical
07.2023 - 07.2024
  • Provide care for 20+ vascular patients daily, ensuring efficient patient flow and continuity of care. Coordinated patient appointments and managed scheduling to optimize clinic workflow.
  • Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
  • Developed and maintained electronic health records, ensuring accuracy and compliance with regulations.
  • Assisted in the implementation of new healthcare software, improving data management processes.
  • Maintained detailed patient records and monitored vitals in EHR to support care teams.
  • Communicated patient changes promptly to providers for timely interventions.
  • Worked collaboratively with care teams to improve continuity and quality of patient care.
  • Educated patients on treatment plans and healthcare resources, promoting informed decision-making.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.

Medical Assistant

Western Vascular
05.2021 - 02.2023
  • Provide care for 20+ vascular patients daily, ensuring efficient patient flow and continuity of care. Implemented office procedures that improved workflow efficiency within the medical practice environment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted clinicians with vascular procedures and extensive wound care, including diabetic ulcers and trauma-related wounds.
  • Performed EKGs, collected and processed lab specimens, and assisted with diagnostic testing.
  • Educated patients on vascular treatments, wound care, and preventive health.
  • Coordinated insurance verification and referrals to specialists.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted in wound assessment and care planning for diverse patient needs.
  • Educated patients on wound care techniques and preventive measures.
  • Collaborated with healthcare team to optimize patient outcomes and treatment efficacy.
  • Monitored wound healing progress, documenting changes and reporting concerns promptly.
  • Implemented infection control protocols, ensuring compliance with safety standards.
  • Enhanced workflow efficiency through streamlined documentation processes and patient follow-ups.
  • Administered patient care, including vital signs measurement and medical history documentation.
  • Assisted in scheduling appointments and managing patient records through electronic health systems.
  • Collaborated with healthcare team to ensure optimal patient flow and reduce wait times.
  • Educated patients on treatment plans, medications, and preventive health measures.
  • Maintained cleanliness and organization of examination rooms to uphold safety standards.
  • Provided support during minor surgical procedures, ensuring instruments were sterile and ready for use.
  • Trained new staff members on office protocols and patient care best practices.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Conducted venipuncture and capillary draws, ensuring patient comfort and adherence to safety protocols.
  • Managed specimen handling and processing, maintaining strict adherence to laboratory standards and procedures.
  • Provide care for 20+ vascular patients daily, ensuring efficient patient flow and continuity of care.

Medical Assistant

IMS Cardiology
02.2021 - 04.2021
  • Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
  • Managed patient scheduling and appointment coordination, optimizing office workflow efficiency.
  • Maintained accurate electronic health records, enhancing data retrieval and compliance with regulations.
  • Educated patients on treatment plans, medications, and preventive care to improve health literacy.
  • Educated patients on lifestyle modifications to enhance heart health and prevent disease progression.
  • Conducted regular follow-ups to monitor patient progress and adjust treatment plans as necessary.
  • Utilized electronic health records systems to document patient encounters accurately and efficiently manage data.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Consistently met or exceeded departmental goals for turnaround times on Holter monitor reports, contributing to overall patient satisfaction.
  • Implemented quality control measures, ensuring the reliability of Holter monitor recordings to aid physician diagnosis.
  • Provided instruction on Holter monitor and connected patient to analyzer.
  • Performed Holter monitor placement on patients as needed, ensuring proper electrode placement for accurate long-term monitoring of heart activity.
  • Enhanced patient care by accurately analyzing Holter monitor data and providing timely reports to healthcare providers.

Education

Medical Assistant Certificate - Healthcare

UEI College
Phoenix, AZ
04-2021

High School Diploma -

Linda Abril Educational Academy
Phoenix, AZ
05-2018

Skills

  • Vascular procedures expertise
  • Wound Care & Patient Education
  • Vital Signs, Triage & EKGs
  • Electronic Health Records (EHR)
  • Insurance Verification & Referrals
  • Surgical & Sterile Techniques
  • Staff Training & Workflow Management
  • Appointment Scheduling & Coordination
  • Patient-Centered Communication
  • HIPAA compliance
  • Clinical leadership
  • Patient education and counseling

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Lead Medical Assistant

Sonoran Vein And Endovascular
02.2025 - Current

Medical Assistant

HonorHealth
08.2024 - 02.2025

Remote Patient Care Coordinator

Optima Medical
07.2023 - 07.2024

Medical Assistant

Western Vascular
05.2021 - 02.2023

Medical Assistant

IMS Cardiology
02.2021 - 04.2021

Medical Assistant Certificate - Healthcare

UEI College

High School Diploma -

Linda Abril Educational Academy

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Abigail Newman