Abigail Orona
Phoenix
Summary
Dynamic Area Manager with a strong focus on operations management and team collaboration. Skilled in analyzing performance metrics and implementing process enhancements that optimize fulfillment operations and foster a positive work culture, driving significant improvements in delivery efficiency.
Overview
4
4
years of professional experience
Work History
Customer Experience Leader
Amazon
Phoenix
02.2025 - Current
- Managed customer experience projects to align with warehouse goals and standards.
- Worked with Ship Dock leaders and Process Assistants to develop improved floor layouts and resource allocations to reduce the number of late shipments.
- Collaborated with pack leaders on process improvement for late, slammed shipments.
- Proxy for operation managers to provide support across shifts. Worked closely with leaders on areas of opportunity per shift.
Area Manager II
Amazon
Phoenix
07.2023 - 02.2025
- Implemented process improvements to enhance operational effectiveness.
- Led and completed department projects in a timely manner to improve department safety.
- Launched multiple tools in the Pack department to improve employee experience and deliver customer shipments in a timely manner.
- Collaborated with Ship Dock leads to identify areas of opportunity regarding quality.
- Worked with the Shift Operation Manager to develop skills in flow management for outbound fulfillment.
- Operations proxy across various shifts to support leaders.
Area Manager
Amazon
Phoenix
02.2022 - 02.2025
- Supervised day-to-day tasks in multiple fulfillment areas like Pick, Pack, and Ship Dock.
- Analyzed performance metrics using Amazon-based tools and Excel to identify areas of opportunity.
- Fostered a positive culture through effective communication.
- Collaborated with leaders to improve productivity in the respective department.
- Collaborated with peers on the shift to improve delivery between departments.
- Supervised and assisted employees day-to-day, providing a positive environment.
- Implemented standard operating procedures for safety compliance.
Education
Bachelor of Engineering - Engineering Management
Arizona State University
Tempe, AZ12-2021
Skills
- Process improvement
- Project management
- Data analysis
- Operations management
- Team collaboration
- Data-driven decision making
- Team management
- Continuous improvement
- Report generation
Languages
Spanish
Professional
Timeline
Customer Experience Leader
Amazon
02.2025 - Current
Area Manager II
Amazon
07.2023 - 02.2025
Area Manager
Amazon
02.2022 - 02.2025
Bachelor of Engineering - Engineering Management
Arizona State University