Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Pierce

PHOENIX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

3
3
years of professional experience
2019
2019
years of post-secondary education

Work History

General Manager

Grassroots Kitchen And Tap
Scottsdale
03.2024 - Current
  • Directed daily operations to ensure smooth restaurant functionality.
  • Managed staff scheduling and training for optimal team performance.

Assistant General Manager

Grassroots Kitchen And Tap
Scottsdale
12.2023 - 03.2024
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Coordinated training programs for new employees to enhance service quality.
  • Monitored inventory levels and placed orders to maintain stock availability.

Service Manager

Collins brothers public house
Scottsdale
09.2023 - 12.2023
  • Supervised daily operations ensuring excellent customer service at the public house.
  • Coordinated staff schedules to optimize service delivery during peak hours.
  • Trained new employees on service standards and operational procedures.

Manager

Neighborly public house
Phoenix
08.2023 - 09.2023
  • Managed daily kitchen operations and staff scheduling for efficient service delivery.
  • Trained new team members on food preparation and safety protocols.
  • Oversaw inventory management and ensured proper stock levels for ingredients.

Manager

Collins small batch kitchen
Phoenix
05.2023 - 08.2023
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Scheduled staff shifts to align with kitchen demands and peak hours.
  • Fostered a positive team environment through effective communication and support.

Education

Deer Valley
Phoenix, AZ

Skills

  • Staff management
  • Operations oversight
  • Inventory management
  • Customer service

Timeline

General Manager

Grassroots Kitchen And Tap
03.2024 - Current

Assistant General Manager

Grassroots Kitchen And Tap
12.2023 - 03.2024

Service Manager

Collins brothers public house
09.2023 - 12.2023

Manager

Neighborly public house
08.2023 - 09.2023

Manager

Collins small batch kitchen
05.2023 - 08.2023

Deer Valley
Abigail Pierce