Abigail Richter
Sierra Vista
Summary
Experienced 911 Public Safety Telecommunicator skilled in emergency response and crisis management. Coordinates emergency services to enhance public safety and response efficiency through effective communication and collaboration.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Seacom
Sierra Vista
01.2023 - Current
- Managed incoming calls and prioritized dispatch requests to ensure timely response to emergencies.
- Provided clear instructions to callers during emergency situations.
- Demonstrated calmness and professionalism in high-pressure situations regularly.
- Collaborated with law enforcement and emergency services to enhance coordination and response efficiency.
- Operated communication equipment to facilitate emergency response coordination.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Dispatched officers to traffic stops and directed field units to specific locations.
- Utilized computer-aided dispatch system to log incidents and assign resources, facilitating effective emergency operations.
- Provided callers with necessary medical instructions prior to the arrival of paramedics.
Retail services
The Red Buffalo Store
Tombstone
08.2019 - 01.2023
- Monitored inventory levels at retail location, ensuring stock availability met customer demand.
- Demonstrated continued ability to balance the register of a cash and card business.
- Maintained strong relationships with surrounding stores, enhancing customer satisfaction through collaboration.
- Ensured a clean environment for both customers and employees spaces.
Wait Staff Member
Vogans Alley
Tombstone
01.2021 - 12.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Worked multiple positions on the dinning floor and kitchen to ensure customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
Wait Staff Member
Ricardo's Restaurant
Hereford
05.2015 - 05.2018
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Cross-trained as hostess, server, and bartender, increasing team flexibility and service efficiency.
Education
Buena High School
Sierra Vista, AZAssociate of Science - Biology
Cochise College
Sierra Vista, AZ 08.2019 - 05.2021
Some College (No Degree) - Biology
Northern Arizona University
Flagstaff, AZSkills
- Computer-aided dispatch
- Crisis communication
- Emergency response coordination
- Coordinate multiple agency response for high life hazard Incident
- Coordinate helicopter response for medical and law enforcement assistance
- Incident logging
- NCIC data entry
- Radio channel monitoring of multiple channels and telephones
- Data entry proficiency
- Multitasking radios, phones, CAD and paperwork
- Effective task prioritization
- Administrative telephone etiquette
- Maintaining working relationships with multiple agencies
- Professionalism under pressure
Certification
- ProQA EPD
- ProQA EFD
- ProQA EMD
- Telecommunicator 1
- Crisis negotiations
- FEMA IS 100
- FEMA IS 144.A
- FEMA IS 200.C
- FEMA IS 247.B
- FEMA IS 700.B
- FEMA IS 800.D
- FEMA IS 1200
- FEMA IS 2200
- AMBER ALERT Child abduction response team new member
- AMBER ALERT Child abduction response team coordinator
- AMBER ALERT investigative strategies for Child abduction cases
- AMBER ALERT patrol first response for missing and abducted children
- AMBER ALERT telecommunications best practices for missing and abducted children
- ACJIS Network terminal operator certification
- ACJIS security and privacy-general user
Timeline
Certified 911 Public Safety Telecommunicator
Seacom
01.2023 - Current
Wait Staff Member
Vogans Alley
01.2021 - 12.2021
Retail services
The Red Buffalo Store
08.2019 - 01.2023
Associate of Science - Biology
Cochise College
08.2019 - 05.2021
Wait Staff Member
Ricardo's Restaurant
05.2015 - 05.2018
Buena High School
Some College (No Degree) - Biology
Northern Arizona University