Open To Work
Abigail Willis
Esteban's Pottery
Camp Verde
Work Preference
Desired Job Title
ManagerPool BartenderBartenderSales AssociateBarista/Bartender
Important To Me
Flexible work hoursWork-life balance
12
years of professional experience
Dynamic professional with over 17 years of experience in team leadership, strategic planning, and operational management within the food and beverage and retail sectors. Proven ability to leverage exceptional communication and organizational skills to drive project success and foster productive work environments. Committed to exceeding customer expectations, complemented by keen attention to detail and a strong focus on service excellence. Recognized as a reliable team player, adept at adapting to new systems while ensuring smooth service flow and delivering outstanding customer experiences.
Work History
Manager
2 Years 1 Month- Oversaw daily operations to ensure production goals met consistently.
- Developed and implemented training programs for new staff, enhancing team performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Pool Bartender
1 Year 2 Months- Offered food and drink recommendations
- Demonstrated a strong sense of urgency and ability to serve multiple customers at once
- Trained new hires to prepare drinks properly and keep bar area clean and organized
- Monitored patrons for signs of over-intoxication, and worked with security staff to reduce violent or untoward behavior
- Process customer payments [quickly and accurately]
- Stocked and restocked [beverages, garnishes, and glassware and silverware] as needed
- Closely follow all food safety and sanitation guidelines
Bartender
3 Years 2 Months- Trained new bartenders on cocktail recipes, proper pouring techniques, and customer service best practices
- Responsible for maintaining inventory levels, ordering supplies, and handling cash transactions in a fast-paced bar environment
- Maintained a high level of customer satisfaction through effective communication and problem-solving skills
- Processed orders and transactions accurately and efficiently while adhering to company policies and procedures
Sales Associate
2 Months- Supported customers by offering advice, recommending tools, and upselling additional products
- Restocked shelves, prepared for sales, and organized sales floor
- Maintained order of shelves and products
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
- Maintain up-to-date product knowledge and information on brands and product lines
- Assisted customers with questions, concerns and purchases
Barista/Bartender
4 Years 5 Months- Proficient in preparing and serving a variety of specialty coffee drinks, cocktails, and non-alcoholic beverages with a focus on quality and consistency
- Excellent communication and customer service skills to interact with guests, take orders, and handle inquiries in a timely and friendly manner
- Proven ability to work in a fast-paced and high-volume environment while maintaining a positive attitude and attention to detail
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Conflict resolution
Sales techniques
Inventory management
Recruiting and interviewing
Positive attitude
Adaptability and flexibility
Multitasking
Cash handling
Timeline
Manager
Esteban's Pottery
07.2024 - CurrentRead More
Pool Bartender
Los Abrigados
04.2023 - 06.2024Read More
Bartender
Verde Canyon Railroad
08.2019 - 10.2022Read More
Sales Associate
Walmart
11.2018 - 01.2019Read More
Barista/Bartender
Cliff Castle Casino
05.2014 - 10.2018Read More
Home Education
High School Diploma
Read More