Abraham Ozuna
Tucson
Summary
Dynamic General Manager with a proven track record at Chuze Fitness, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and fostered employee satisfaction. Skilled in training and coaching, cultivating strong client relationships, and enhancing customer loyalty through exceptional service and effective problem resolution.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
7
7
years of professional experience
Work History
General Manager
Chuze Fitness
08.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Server
Zulas
08.2018 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Criminology And Criminal Justice
Pima Community College
Tucson, AZ12-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Staff training/development
- Staff supervision
- Goal setting
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Embracing outdoor adventures such as hiking and sports
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Committed to improving personal fitness through regular participation in weight training
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Strategy Games
Timeline
General Manager
Chuze Fitness
08.2021 - Current
Server
Zulas
08.2018 - 02.2021
Associate of Arts - Criminology And Criminal Justice
Pima Community College
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