Abriana Serna
Cottonwood
Summary
Customer-focused administrative and support professional with experience in healthcare support, customer service, scheduling, operations management, and business administration.
Proven ability to manage client communications, coordinate schedules, maintain accurate records, solve problems, and deliver excellent service in fast paced environments. Experienced in healthcare administration support, retail customer service, business operations and caregiving.
Highly organized, dependable, and comfortable working independently in structured or remote work environments
Overview
16
16
years of professional experience
Work History
Owner / Operator
Abri’s Hometown Juice
11.2024 - Current
- Founded and operate a cold-pressed juice business specializing in fresh juices and wellness shots.
- Manage all aspects of operations including production, marketing, customer service, and finances.
- Build brand awareness through farmers markets, pop-up events, and community outreach.
- Oversee vendor relationships, inventory, and quality control to ensure customer satisfaction.
- Utilize QuickBooks for expense tracking, invoicing, and financial management.
Access Center Representative – Insurance Verification
Verde Valley Medical Center
01.2020 - 05.2020
- Verified insurance eligibility, benefits, and authorization requirements.
- Documented services using CPT and ICD10 codes.
- Assisted with pre-authorizations and notifications for medical procedures.
Produce Clerk
Safeway
12.2025 - 04.2026
- Ensured produce quality by inspecting fruits and vegetables for freshness and safety standards.
- Organized and rotated stock to maintain optimal product displays and reduce spoilage.
- Assisted customers in selecting produce, providing product knowledge and recommendations.
- Collaborated with team members to streamline inventory management processes, enhancing efficiency.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Bookkeeper / Manager
Dave’s Landscape
11.2019 - 04.2025
- Dispatched employees to jobs, scheduled installs, maintenance, and estimates.
- Managed payroll, tracked employee hours, created invoices, and organized records.
- Assisted owner with customer estimates and business development.
- Performed physical labor and equipment support as needed.
- Maintained accurate financial records and reports using QuickBooks.
- Processed payroll accurately and on time for all employees.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Groomer / Kennel Tech
Bark N’ Purr Pet Care
07.2018 - 04.2019
- Performed grooming services including brushing, bathing, and nail trims.
- Provided animal care including feeding, exercise, and medication administration.
- Assisted with front desk duties such as scheduling and customer service.
Lead Toddler Teacher
Buena Vista Child Care
07.2016 - 04.2017
- Supervised and cared for toddlers including preparing meals and assisting with learning activities.
- Taught age-appropriate lessons and organized daily activities.
- Maintained communication with parents and documented incidents as needed.
Animal Care Associate / Front Desk
Humane Society of Sedona
03.2015 - 03.2016
- Provided daily care for shelter animals including feeding, grooming, and medication administration.
- Monitored animal health and reported abnormal behaviors or illnesses.
- Assisted with adoptions, customer service, and data entry for medical records.
Caregiver
Austin House Assisted Living
09.2013 - 11.2014
- Assisted residents with daily living activities including bathing, dressing, and mobility support.
- Monitored patient conditions and reported symptoms or changes to nursing staff.
- Provided companionship and support for residents’ physical and emotional needs.
Caregiver
Helping Hands In-Home Care
03.2012 - 12.2012
- Supported clients with developmental disabilities in daily activities.
- Assisted with feeding, shopping, and errands while providing companionship.
- Maintained safe and clean living environments for clients.
Housekeeper
Sky Ranch Lodge
10.2010 - 05.2011
- Cleaned and maintained guest rooms and common areas to meet health and safety standards.
- Performed laundry, restocked supplies, and ensured a welcoming environment for guests.
Education
Some College Coursework -
Yavapai College
Clarkdale, AZHigh School Diploma - undefined
Mingus Union High School
Cottonwood, AZ05-2009
Skills
- First Aid & CPR Certified
- Customer service & client relations
- Small business management & operations
- Bookkeeping & payroll management
- QuickBooks accounting software
- Scheduling & dispatching
- Team leadership & supervision
- Animal care & grooming
- Childcare & caregiving
- Healthcare administrative support & patient care
- Detail-oriented, organized, dependable
- Data Entry & Documentation
- Billing & Invoicing
Timeline
Produce Clerk
Safeway
12.2025 - 04.2026
Owner / Operator
Abri’s Hometown Juice
11.2024 - Current
Access Center Representative – Insurance Verification
Verde Valley Medical Center
01.2020 - 05.2020
Bookkeeper / Manager
Dave’s Landscape
11.2019 - 04.2025
Groomer / Kennel Tech
Bark N’ Purr Pet Care
07.2018 - 04.2019
Lead Toddler Teacher
Buena Vista Child Care
07.2016 - 04.2017
Animal Care Associate / Front Desk
Humane Society of Sedona
03.2015 - 03.2016
Caregiver
Austin House Assisted Living
09.2013 - 11.2014
Caregiver
Helping Hands In-Home Care
03.2012 - 12.2012
Housekeeper
Sky Ranch Lodge
10.2010 - 05.2011
High School Diploma - undefined
Mingus Union High School
Some College Coursework -
Yavapai College