Abriana Valenzuela
Phoenix
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Professional, passionate, and experienced Medical Assistant with over 7 years of customer service. Strong computer skills, excellent time management, and leadership qualities. Able to work in a fast-paced industry while demonstrating multi-tasking skills and the ability to work independently. Willing to grow, gain experience, and pursue knowledge while providing services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Premier Medical Group Dr. Bloomberg Office
Tempe
09.2024 - Current
- Inspected equipment to ensure proper working order prior to use on patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Positioned patients properly during examination or treatment for comfort and safety.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Medical Coordinator
Hopess Residential Treatment Center
Phoenix
02.2024 - 09.2024
- Developed and maintained patient records, including medical histories, reports and examination results.
- Conducted routine check-ups with patients, monitored vital signs and administered medications as prescribed by physicians.
- Facilitated communication between physicians, staff members and outside agencies involved in patient care.
- Created detailed progress notes for each patient visit to document changes in condition or treatments provided.
- Provided support services such as transportation arrangements or equipment rentals when needed.
- Monitored inventory levels of medical supplies to ensure adequate stock is available at all times.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Assisted in the preparation of educational materials related to medical topics for staff members and community outreach programs.
- Advised patients on medication management, dietary restrictions and lifestyle modifications.
- Prepared weekly schedules for physician assistants, nurses detailing duties, responsibilities.
- Educated families about post-treatment plans following discharge from hospitalization.
- Reviewed lab test results for accuracy prior to entering them into the electronic health record system.
- Provided guidance on preventive health measures to promote healthy lifestyles in patients.
- Facilitated communication between patients, families and healthcare providers.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Managed inventory of medical supplies and equipment.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
- Acted as a liaison between insurance companies, hospitals and other health organizations concerning payment issues.
- Assessed patient complaints or symptoms to determine appropriate course of action.
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Maintained up-to-date knowledge of advances in medicine through continuing education courses and seminars.
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events.
Lead Pawnbroker
Tnt Pawn
Phoenix
03.2021 - 01.2024
- Maintained accurate records of all transactions including loan terms, interest rates and payments due dates.
- Performed periodic audits of store merchandise to identify any discrepancies between physical count and computer records.
- Provided leadership, motivation and guidance to team members in order to achieve company goals.
- Monitored daily operations of the store including cash management, customer service, sales, inventory control, security systems and staff scheduling.
- Ensured safety protocols were followed at all times within the store environment.
- Assisted customers with the selection of products based on their needs and preferences.
- Analyzed financial data such as income statements, balance sheets, budgets and forecasts in order to make informed decisions regarding business operations.
- Participated in trade shows and other promotional events in order to generate awareness about the store's services.
- Developed policies and procedures related to pawnbroking operations that comply with local laws.
- Resolved customer complaints in a professional manner while ensuring a positive customer experience.
- Created reports detailing daily activities including sales volumes, inventory levels and customer service metrics.
- Managed collections efforts from delinquent accounts while minimizing losses due to non-payment.
- Established relationships with vendors and suppliers in order to negotiate favorable pricing terms for goods purchased by the store.
- Reviewed legal documents pertaining to pawnbroking agreements prior to execution by customers.
- Implemented marketing strategies that increased visibility of the store in the community as well as online presence.
- Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
- Developed and implemented procedures to ensure compliance with regulations and laws governing pawnbroking.
- Conducted loan evaluations on items presented for collateralized loans or purchases.
Financial Agent
Freeway Insurance
09.2020 - 10.2021
- Explained complex terms related to mortgage products to customers in a clear manner.
- Negotiated with creditors on behalf of clients to reduce fees or interest rates associated with delinquent accounts.
- Negotiated contracts with vendors to secure favorable terms for the organization.
- Facilitated communication between clients, lenders, investors, legal advisors, insurance agents.
- Identified discrepancies between actual income levels versus reported income levels on tax returns and other financial documents.
- Assisted customers in completing loan applications accurately and thoroughly.
- Tracked progress of assets held by clients including stocks, bonds, mutual funds, real estate holdings.
- Analyzed financial documents to determine customer eligibility for loan products.
- Processed customer payments and managed delinquency accounts.
- Advised clients regarding the best ways to manage their finances according to their individual needs.
- Created detailed budgets for clients based upon their current financial situation and future goals.
- Monitored changes in economic conditions that could affect client portfolios or investments.
- Conducted market research on competitive loan offerings and interest rates.
- Prepared reports outlining financial performance indicators such as profit margins and revenue growth.
- Created monthly, quarterly, and annual financial reports for management review.
- Reviewed credit reports regularly to ensure accuracy of information reported by major bureaus.
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.
- Called potential clients to promote business offerings and expand customer base
Front Desk/Front Desk Receptionist
Kidz Connextion Dental Centers
Phoenix
02.2020 - 03.2021
- Verified identity documents for new customers prior to account openings per company policies.
- Tracked and ordered office supplies, monitoring inventory levels and deliveries.
- Answered incoming calls, directing callers to appropriate personnel and taking messages.
- Maintained organized reception area, ensuring prompt attention to all guests.
- Generated monthly reports summarizing sales activities and customer feedback.
- Performed data entry to maintain accurate records of customer information.
- Assisted in scheduling appointments for clients and visitors.
- Reconciled daily financial transactions against cash receipts at day’s end.
- Maintained a clean and organized reception area to uphold company image.
- Handled payment processing and provided customers with receipts and proper bills and change.
Team Member
McDonalds
Phoenix
08.2019 - 08.2020
- Greeted customers upon entering the store with friendly demeanor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Created detailed reports outlining project progress and results achieved.
- Participated in training sessions for new employees when needed.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Identified opportunities for process improvements within the department.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Participated in team meetings to discuss strategies for improvement.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Team Leader
Harkins Theaters
Phoenix
01.2016 - 04.2019
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Delegated daily tasks to team members to optimize group productivity.
Education
Medical Assisting And Phlebotomy -
Arizona College
Glendale, AZ01-2023
Skills
- Electronic health records
- Patient registration
- Vital signs monitoring
- Medical supply inventory
- HIPAA compliance
- Patient communication
- Attention to detail
- Time management
- Conflict resolution
- Inventory and supply management
- Adaptability
- Customer service
- Medical terminology
- Appointment scheduling
- Team collaboration
- Electrocardiographic rhythm recognition
- Vital signs and examinations
- Prescription refills
- Intake control
- Medical procedures
- First aid
- Loan evaluation
- Inventory management
- Financial analysis
- Payment processing
- Compliance regulation
- Customer relationship management
- Sales strategy development
- Effective communication
- Problem solving
- Cash flow management
- Loan paperwork
- Upselling techniques
- Estimations strength
- Pricing structures
- Loan writing
- Merchandise appraisals
- Market dynamics
- Property appraisals
- Marketing tactics
- Item authentication
- Adaptability to change
- Professional demeanor
- Spreadsheet tracking
- Administrative support
- Hospitality best practices
- Access control
- Investment strategies
- Risk management
- Sales strategy
- Communication skills
- Stress management
- Adaptive team player
- Documentation management
- Patient education
- Proofreading
- Hospitality and accommodation
- Live chat support
- Basic math
- Leadership
- Decision-making
- Relationship building
- Dependable and responsible
- Problem-solving
- Team building
- Planning
- Data entry
- Networking
Certification
- Medical Assisting and Phlebotomy
- BLS Certification
- AED Certification
- CPR Certification
- Fingerprint Clearence Card
References
References available upon request.
Timeline
Medical Assistant
Premier Medical Group Dr. Bloomberg Office
09.2024 - Current
Medical Coordinator
Hopess Residential Treatment Center
02.2024 - 09.2024
Lead Pawnbroker
Tnt Pawn
03.2021 - 01.2024
Financial Agent
Freeway Insurance
09.2020 - 10.2021
Front Desk/Front Desk Receptionist
Kidz Connextion Dental Centers
02.2020 - 03.2021
Team Member
McDonalds
08.2019 - 08.2020
Team Leader
Harkins Theaters
01.2016 - 04.2019
Medical Assisting And Phlebotomy -
Arizona College