Abubaker Omar

As a Senior Manager at Verizon

Wireless, I oversee the operations and performance of retail stores in the telecommunications industry. With over nine years of experience in this field, I have developed strong customer service, project management, strategic planning, and training competencies.

My mission is to provide innovative and solution-oriented sales for wireless technology products and services while ensuring the highest quality and satisfaction standards for our customers and employees. I have successfully led and supported multiple projects and initiatives that have increased sales, revenue, retention, and efficiency for Verizon Wireless. I am passionate about learning and applying new technologies and skills to enhance my company's value proposition and competitive edge.

• Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Adhered strictly to company guidelines regarding acceptable payment methods and documentation requirements.