Dedicated professional with a proven track record in customer service and team collaboration. Skilled in training and operational efficiency, ready to enhance onboarding processes and drive team success.
Overview
5
5
years of professional experience
Work History
Mentor
Afni
Tucson, AZ
01.2025 - 05.2026
Facilitated knowledge transfer through one-on-one mentoring sessions with new team members.
Developed training materials to enhance onboarding processes for incoming staff.
Collaborated with management to identify areas for improvement in training programs.
Supported team initiatives by sharing best practices and operational insights during meetings.
Monitored progress of mentees, ensuring alignment with organizational goals and expectations.
Service and Food Champion
Taco Bell
Tucson, AZ
03.2024 - 01.2025
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Prepared and assembled food products according to established quality standards and menu specifications.
Collaborated with team members to maintain a clean and organized workspace, adhering to health regulations.
Assisted in training new staff on operational procedures and Taco Bell's service standards for optimal performance.
Host
Boss Hogs
Pagosa Springs, CO
05.2023 - 08.2023
Greeted and seated guests, ensuring prompt and friendly service to enhance customer experience.
Managed reservation system, optimizing seating arrangements for efficiency during peak hours.
Coordinated with kitchen staff to communicate guest needs and special requests effectively.
Assisted in training new hosts on service standards and operational procedures to maintain quality.
Escape Room Manager
Pagosa Escape Zone
Pagosa Springs, CO
09.2021 - 08.2022
Managed daily operations of escape room activities to ensure seamless guest experiences.
Developed and implemented engaging themes and challenges for diverse escape room scenarios.
Optimized booking systems to enhance efficiency in scheduling and guest management.
Ensured compliance with safety regulations and maintained a secure environment for guests.