Summary
Overview
Work History
Education
Skills
Academic Interests
Languages
Interests
Timeline
Generic

ADALIA MINERA

Phoenix

Summary

Retail associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Who is reliable and Friendly, and quickly learns to master new concepts and skills.

Overview

11
11
years of professional experience

Work History

Associate Banker

Chase Bank
11.2024 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Teller

Wells Fargo
04.2018 - 11.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Sales Associate

Sperry/ Saucony
02.2015 - 03.2016
  • Confirmed that appropriate changes were made to resolve customers 'problems
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Opened and closed the store, which included counting cash drawers and making bank deposits

Teachers Aid

Children's Learning Adventures
07.2014 - 01.2015
  • Organized activities that develop children's physical, emotional and social growth
  • Collaborated daily with classroom teachers to keep activities running smoothly
  • Established and maintained a safe play environment for the children
  • Monitored children's play activities to verify safety and wellness
  • Continually encouraged children to be understanding and patient with others

Sales Associate

Stride Rite
02.2014 - 12.2014
  • Described merchandise and explain operation of merchandise to customers
  • Administered all point of sale opening and closing procedures
  • Explained information about the quality, value and style of products to Influence customer buying decisions
  • Replenished floor stock and processed shipments to ensure product availability for customers

Sales Associate

Sprockets
01.2014 - 07.2014
  • Described merchandise and explain operation of merchandise to customers
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Recommended merchandise based on customer needs
  • Operated a cash register to process cash, check and credit card transactions

Education

Basic Behavioral Health Sciences

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
12-2024

Associate of Applied Science - General Business

South Mountain Community College
Phoenix, AZ
01.2017

High School -

Marcos de Niza High School
Tempe, AZ
01.2014

Skills

  • Teamwork and collaboration
  • Effective communication
  • Strong work ethic
  • Exceptional customer service
  • Problem-solving skills
  • Approachable
  • Sales proficiency
  • Multi-tasking strength
  • Cash handling and management
  • Excellent people skills

Academic Interests

As of now I'm studying at South Mountain CC part time. I hope to soon graduate in May of 2017. I’ve taken a few beneficial classes such as marketing, Microsoft, accounting, and even communication courses. I’m hoping to find a job that’ll get my foot in the door so that I can advance with experience. I’m very willing to learn anything and everything.

Languages

Spanish
Limited Working

Interests

  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Gardening
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Associate Banker

Chase Bank
11.2024 - Current

Teller

Wells Fargo
04.2018 - 11.2024

Sales Associate

Sperry/ Saucony
02.2015 - 03.2016

Teachers Aid

Children's Learning Adventures
07.2014 - 01.2015

Sales Associate

Stride Rite
02.2014 - 12.2014

Sales Associate

Sprockets
01.2014 - 07.2014

Associate of Applied Science - General Business

South Mountain Community College

High School -

Marcos de Niza High School

Basic Behavioral Health Sciences

Maricopa Community Colleges, South Mountain Community College

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ADALIA MINERA