Adam Hilbert

Retail Sales Manager

O'reilly Auto Pats

05.2009 - Current

Developed sales forecasts to inform inventory management and staffing needs.
Streamlined store operations by optimizing inventory management processes.
Guided team members to exceed sales targets through personalized coaching.
Resolved customer complaints swiftly, enhancing overall satisfaction and brand reputation.
Coordinated staff schedules to ensure optimal coverage during peak sales periods.
Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.