Adam Petrillo
Phoenix
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Store Manager
Tropical Smoothie Cafe
Phoenix
11.2022 - 06.2025
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cost savings through waste reduction initiatives.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored employee performance and identified performance gaps for corrective action.
Training Supervisor
Mammoth Mountain Ski Area
Mammoth Lakes
11.2019 - 03.2022
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Reviewed course evaluations from trainees in order to make improvements accordingly.
- Instructed trainees on proper use of office equipment and software applications.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Researched best practices related to adult learning principles and incorporated them into trainings.
- Assisted with onboarding process by providing orientation materials to new hires.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Lift Operator
Mammoth Mountain Ski Area
Mammoth Lakes
12.2014 - 11.2019
- Provided customer service assistance with directions, ticket purchases and other inquiries.
- Trained new employees on operating procedures for lifts, safety protocols and customer service techniques.
- Monitored weather conditions to ensure safe operation of lifts.
- Maintained daily log of lift operations and safety inspections.
- Managed crowd control and provided directions to passengers, enhancing their experience and safety.
- Operated lift control panels and adjustment mechanisms to manage speed and operational efficiency.
Education
High School Diploma -
Riverside Military Academy
Gainesville, GA05-1995
Skills
- Sales strategy
- Customer service
- Inventory management
- Employee training
- Performance evaluation
- Cost reduction
- Time management
- Employee engagement
- Customer relations
- Training and mentoring
- Loss prevention procedures
References
References available upon request.
Timeline
Store Manager
Tropical Smoothie Cafe
11.2022 - 06.2025
Training Supervisor
Mammoth Mountain Ski Area
11.2019 - 03.2022
Lift Operator
Mammoth Mountain Ski Area
12.2014 - 11.2019
High School Diploma -
Riverside Military Academy
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