Addison David Newland
Phoenix
Summary
Motivated professional with proven adaptability and strong work ethic. Expertise in banking operations as a Universal Banker, with a track record of establishing client relationships and cross-selling financial products. Demonstrated ability to manage cash balances and ensure regulatory compliance while improving operational efficiency. Recognized for problem-solving skills and customer service excellence, contributing to revenue growth in previous roles.
Overview
3
3
years of professional experience
Work History
Universal Banker
Sunflower Bank
Phoenix
09.2024 - Current
- Assisted customers with account inquiries and transactions.
- Processed deposits, withdrawals, and loan applications efficiently.
- Educated clients on banking products and services available.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to enhance customer service experiences.
- Managed cash handling and balanced cash drawers daily.
- Resolved customer issues by providing timely support and solutions.
- Answered telephone inquiries regarding account balances, fees or general information.
Title Clerk
Earnhardt Hyundai
Scottsdale
08.2024 - 10.2024
- Answered incoming calls from customers, dealers and auctions about vehicle titles.
- Managed incoming mail related to titles, including tracking correspondence from state agencies.
- Reviewed and processed title applications for vehicle registration.
- Recorded liens on titles and released liens upon satisfaction of loan terms.
- Updated computer systems with new information about vehicles sold or transferred between owners.
- Collaborated with sales representatives, finance departments, and insurance companies to facilitate smooth transactions.
- Maintained orderly, user-friendly and current filing system for office personnel.
- Reviewed over 400 titles per month for accuracy and required corrections to meet state requirements.
Titles Supervisor
Earnhardt Hyundai
Scottsdale
10.2023 - 09.2024
- Tracked employee performance to determine areas of strength and improvement.
- Delivered high quality training for new team members.
- Inspired teams using motivational leadership style.
- Collaborated with sales representatives, finance departments, and insurance companies to facilitate smooth transactions.
Deposit Clerk
Earnhardt Hyundai
Scottsdale
05.2023 - 08.2024
- Maintained accurate records of all deposit transactions for daily balancing.
- Verified amounts on deposited items and ensured proper endorsements were present.
- Processed various types of deposits, including cash, checks, and money orders.
- Operated computer systems to enter customer information and process deposit transactions accurately.
- Maintained confidentiality of customer information at all times following bank guidelines.
- Prepared daily reports detailing deposit transaction activity for review by management.
Key Holder
TJX Companies
Phoenix
12.2022 - 04.2023
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Business
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05-2027
Skills
- Scheduling and time tracking
- Multitasking and prioritization
- Eagerness to learn
- Staff management
- Time management
- Organizational skills
- Self-starter
- Coachable attitude
- Customer service
- Problem resolution
- Team collaboration
- Banking software proficiency
- Customer needs assessment
References
References available upon request.
Timeline
Universal Banker
Sunflower Bank
09.2024 - Current
Title Clerk
Earnhardt Hyundai
08.2024 - 10.2024
Titles Supervisor
Earnhardt Hyundai
10.2023 - 09.2024
Deposit Clerk
Earnhardt Hyundai
05.2023 - 08.2024
Key Holder
TJX Companies
12.2022 - 04.2023
Associate of Arts - Business
Maricopa Community Colleges - Paradise Valley Community College